Customer Account Administrator

Dexter Construction Company Limited; Lower Sackville; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Pension plan

Benefits package

Training & development opportunities

Advancement opportunities

Job summary

REgroup, a division of The Municipal Group of Companies, seeks a Customer Account Administrator in Lower Sackville, NS. The role is a permanent, full-time position on a 40-hour work week, Monday through Friday, supporting billing and customer data processes.

You will coordinate with Sales, Operations, Finance and Administrative staff, prepare customer reports, maintain records, and provide attentive service to clients.

Qualifications

• Graduate of an office administration program or equivalent.
• Experience with Microsoft Excel and customer database systems.
• Previous experience in a customer service role.
• Strong organizational and planning skills.
• Excellent written and verbal communication.
• Ability to work effectively in a team.

Responsibilities

• Handle special billing requirements and upload data into portals.
• Create and maintain customer weight reports as needed.
• Alert sales to potential new business or expiring contracts.
• Administer customer accounts, update systems, pricing, and enter data.
• Maintain company information on compliance portals.
• Provide customer service by answering inquiries.
• Other duties as required.

Skills

Office administration

Customer service

Data management

Communication

Teamwork

Education

Office administration program or equivalent

Tools

Microsoft Excel

Customer database systems

Job description

REgroup, a division of The Municipal Group of Companies, is an Environmental Services company that services the HRM. For over 20 years, the REgroup has been providing integrated waste collection, management, and recycling services. We are widely recognized for being Friendly, Efficient, Reliable and On-time, and are proud to offer a full range of equipment to service the needs of our clients. We are currently looking for a Customer Account Administrator based out of Lower Sackville, NS. The position is a permanent role based on a 40-hour work week, Monday through Friday.

Position Summary

As a key member of REgroup’s administrative team, you will act as a liaison between Sales, Operations, Finance and Administrative staff. Working closely with the Accounting and Sales teams, you will control the information needed to assist with billing and prepare the necessary reports for customers. An ideal candidate will be well-organized with the ability to manage a high volume of requests with a strong attention to detail and a commitment to deadlines.

Primary Duties and Responsibilities

• Handling of special billing requirements for customers, including uploading data into requested portals
• Creating and maintaining weight reports for customers on an as-need basis
• Alert sales team of any potential new business or expiring contracts
• Administration of customer accounts, system updates, pricing, and entries into the customer database as required
• Updating and maintaining company information on compliance portals
• Provide customer service by answering / assisting with customer inquiries
• Other duties as required

Required Knowledge, Skills, Abilities, Education, and Experience

• Graduate of an office administration program or equivalent
• Experience with Microsoft Office products (specifically Microsoft Excel) and customer database systems
• Previous experience in a customer service role
• Effective problem-solving skills with high attention to detail
• Utilizes strong organizational and planning skills
• Strong oral and written communication skills
• Willingness to work in a team environment

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.

We are an equal opportunity employer that encourages all interested candidates to submit a resume.

We would like to thank all those who apply; however only those selected for an interview will be notified.