Accounts Receivable Associate

Hercules SLR Inc.; Dartmouth; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

5% Pension plan matching

Health and dental benefits

Training and development opportunities

Employee parking

Safety-first team culture

Job summary

Hercules Group of Companies in Dartmouth, Nova Scotia is hiring an Accounts Receivable Associate to join our Finance team. You will manage customer accounts, pursue delinquent balances, and post payments, while ensuring precise record-keeping and compliance with confidentiality standards.

The role requires a Grade 12 diploma and AR experience. Strong analytical skills, ERP and MS Office proficiency, and excellent communication are essential for success in this fast-paced environment.

Qualifications

• Grade 12 diploma or equivalent is required
• Previous accounts receivable experience, along with a background in an office role - ideally within a finance or accounting environment
• Demonstrated accuracy and commitment to data integrity, with strong attention to detail across all tasks
• Proficiency with ERP systems and the Microsoft Office Suite; comfort navigating financial software and adapting to new platforms
• Strong analytical and troubleshooting skills, with the ability to identify discrepancies and resolve them efficiently
• Excellent organizational and time management skills, with the ability to prioritize competing demands and meet deadlines in a fast-paced environment
• Strong written and verbal English communication skills, with the ability to communicate professionally and effectively with customers regarding outstanding balances, payment arrangements, and account inquiries
• Customer service mindset — professional, reliable, and responsive in all interactions
• High degree of discretion and confidentiality in handling sensitive financial information
• Legally entitled to work in Canada

Responsibilities

• Manage customer accounts receivable and maintain accurate account balances.
• Manage a portfolio of delinquent and overdue accounts, prioritizing high-value and aging balances.
• Make outbound calls and send emails to customers to follow up on outstanding payments.
• Handle customer objections, payment delays, and account concerns professionally.
• Negotiate payment arrangements and consistently follow up on customer payment commitments.
• Post and apply customer payments, including EFTs, cheques, credit cards, and other receipts.
• Reconcile customer accounts and resolve payment discrepancies, short payments, unapplied cash, and disputes.
• Maintain accurate records of customer communications, collection activities, payment commitments, and next steps.
• Work toward daily and weekly collections targets and KPIs while supporting month-end accounts receivable reporting and reconciliation.

Skills

Accounts receivable

Data entry

Customer service

Attention to detail

English communication

Problem solving

Time management

Education

Grade 12 diploma

Tools

ERP systems

Microsoft Office

Job description

You're someone who takes pride in getting the details right. You enjoy bringing order to complex information, solving problems, and knowing your work keeps the business running smoothly. You're looking for a company that values accountability, supports professional development, and believes great people are the foundation of great service. At Hercules Group of Companies, you'll be part of a collaborative finance team that supports a national organization dedicated to keeping Canadian industry moving safely.

We're looking for an Accounts Receivable Associate to join our Finance team in Dartmouth, Nova Scotia.

What you'll do

• Manage customer accounts receivable and maintain accurate account balances.
• Manage a portfolio of delinquent and overdue accounts, prioritizing high-value and aging balances.
• Make outbound calls and send emails to customers to follow up on outstanding payments.
• Handle customer objections, payment delays, and account concerns professionally.
• Negotiate payment arrangements and consistently follow up on customer payment commitments.
• Post and apply customer payments, including EFTs, cheques, credit cards, and other receipts.
• Reconcile customer accounts and resolve payment discrepancies, short payments, unapplied cash, and disputes.
• Maintain accurate records of customer communications, collection activities, payment commitments, and next steps.
• Work toward daily and weekly collections targets and KPIs while supporting month-end accounts receivable reporting and reconciliation.

What you'll bring

• Grade 12 diploma or equivalent is required
• Previous accounts receivable experience, along with a background in an office role - ideally within a finance or accounting environment
• Demonstrated accuracy and commitment to data integrity, with strong attention to detail across all tasks
• Proficiency with ERP systems and the Microsoft Office Suite; comfort navigating financial software and adapting to new platforms
• Strong analytical and troubleshooting skills, with the ability to identify discrepancies and resolve them efficiently
• Excellent organizational and time management skills, with the ability to prioritize competing demands and meet deadlines in a fast-paced environment
• Strong written and verbal English communication skills, with the ability to communicate professionally and effectively with customers regarding outstanding balances, payment arrangements, and account inquiries
• Customer service mindset — professional, reliable, and responsive in all interactions
• High degree of discretion and confidentiality in handling sensitive financial information
• Legally entitled to work in Canada

Nice to have

• Completion of general office administration courses at the college level
• Familiarity with Prophet 21 (P21) or similar distribution ERP systems
• A well-rounded understanding of the full accounting cycle — not just the accounts receivable function — which will help you contribute more broadly and grow faster within the role

Why Join Hercules?

Our vision is to become Canada's most trusted industrial solutions group, built on safety, learning, and continuous growth. Whether you're working in the field, at a branch, or in our corporate office, every role contributes to helping keep Canadian industry moving safely.

What we offer

• Competitive salary based on experience
• 5% Registered Pension Plan (RPP) matching to support your long-term financial security
• Comprehensive health and dental benefits
• Training and professional development opportunities to keep building your capabilities
• A supportive, safety-first team culture where collaboration and accountability go hand in hand
• Real opportunities for long-term career growth within a national organization that promotes from within
• Employee parking

About Hercules Group of Companies

The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

If you're looking for a role where accuracy matters, teamwork is valued, and your work contributes to something bigger, we'd love to hear from you.

Please note:

• We are not able to provide Permanent Residency (PR) sponsorship or immigration support for this position at this time. Candidates must already be legally entitled to work in Canada.
• Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment