Customer Service Representative

Municipal Group of Companies; Goodwood; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Pension plan

Benefits package

Training & development

Opportunities for advancement

Job summary

Halifax C&D Recycling, part of the Municipal Group of Companies, is seeking a Customer Service Representative to join our Scale House team in Goodwood, NS. You will greet drivers, weigh vehicles, process payments, and maintain records in a fast-paced, safety-focused environment.

The role offers standard Monday–Friday hours with occasional Saturdays, a comprehensive benefits package, and opportunities for advancement within the organization.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Comfort with computer systems and learning new software.
• Ability to multitask in a busy environment.
• Experience handling payments or cash transactions is an asset.
• Positive attitude and willingness to learn.
• Ability to work independently and with a team.
• Valid Class 5 Driver's Licence.
• Ability to lift up to 50 lbs.

Responsibilities

• Welcome customers and commercial drivers at the scale house.
• Operate the computerized truck scale system to record weights accurately.
• Collect and verify inbound/outbound vehicle information.
• Guide customers to unloading areas.
• Process payments via cash, debit, credit, and accounts.
• Generate invoices, receipts, and supporting documentation.
• Maintain electronic records and complete daily administrative tasks.
• Coordinate with equipment operators to ensure safe traffic flow.
• Open/close scale house and site gates as required.
• Maintain a welcoming, professional, and safe environment.
• Follow all health and safety policies.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Cash handling

Computer literacy

Independent worker

Team collaboration

Driver's license

Job description

Halifax C&D Recycling, part of the Municipal Group of Companies, is currently seeking a bright individual for the permanent, full-time position as a Customer Service Representative to join our operations within our Scale House, based out of Goodwood, NS.

Job Summary

The Customer Service Representation will work out of the Scale House and is responsible for greeting all incoming truck drivers at the scale house and weighing the trucks on the scale in a safe and efficient manner. The hours of operation for this position are Monday-Friday 7am-5pm, and every second Saturday from 8am-3pm.

Primary Duties And Responsibilities

• Welcome customers and commercial drivers as they arrive at the facility.
• Operate our computerized truck scale system to accurately record inbound and outbound vehicle weights.
• Collect customer and load information while ensuring all records are accurate and complete.
• Guide customers to the appropriate unloading area based on the material they are bringing to the site.
• Process payments using cash, debit, credit, and customer accounts.
• Generate invoices, receipts, and supporting documentation.
• Maintain accurate electronic records and complete daily administrative tasks.
• Communicate with equipment operators and other team members to help maintain safe and efficient traffic flow throughout the facility.
• Open and secure the scale house and site gates as required.
• Help maintain a welcoming, professional, and safe environment for customers and coworkers.
• Follow all company health and safety policies and procedures.
• Perform other duties as assigned.

Required Knowledge, Skills, Abilities, Education, And Experience

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Confidence using computers and learning new software.
• The ability to multitask in a busy environment while remaining organized.
• Experience handling payments or cash transactions is considered an asset.
• A positive attitude with a willingness to learn.
• The ability to work both independently and collaboratively.
• Valid Class 5 Driver's Licence.
• The ability to lift up to 50 lbs when required.

A comprehensive pension and benefits package is offered with this position along with opportunities for advancement and training and development.

We are an equal opportunity employer that encourages all interested candidates to submit a resume.