Custom Framing Studio Lead

The Michael's Companies; Mississauga; Hybrid; CAD 25,000 - 30,000; Full time

Job summary

The Michaels Companies, Mississauga/Dundas, ON, seeks a Store Lead to coach a framing team and drive custom framing sales. You will plan workloads with the Store Manager, ensure SOP compliance, and deliver high-quality framing solutions on time.

You will review workloads, manage inventory and safety programs, participate in interviewing and training, and support Omni-channel processes while engaging customers with a positive attitude.

Qualifications

• Proven ability to lead and coach a sales/framing team.
• Strong customer service and relationship-building skills.
• Experience in retail operations and achieving KPIs.

Responsibilities

• Lead and coach framers to build customer relationships and framing solutions.
• Assist in delivering high-quality custom framing and drive sales.
• Manage store SOPs, policies, safety, inventory, and shrink programs.

Skills

Team leadership

Customer relationships

Sales coaching

Inventory management

Tools

POS system

Job description

The Michaels Companies, Mississauga/Dundas, ON, seeks a Store Lead to coach a framing team and drive custom framing sales. You will plan workloads with the Store Manager, ensure SOP compliance, and deliver high-quality framing solutions on time.

You will review workloads, manage inventory and safety programs, participate in interviewing and training, and support Omni-channel processes while engaging customers with a positive attitude.