Framing Shop Lead | Team Coach & KPI Champion

Socket.dev; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Tuition assistance

Job summary

The Michaels Companies Inc. in Calgary, AB is seeking a Store-level leader to support the Store Manager in delivering exceptional customer service and framing solutions. You will supervise sales staff, manage daily operations, and ensure safety and SOP compliance in a fast-paced retail environment.

You will coordinate with the MOD, participate in hiring and training, and help drive performance while delivering a positive customer experience across in-store and omni-channel activities.

Qualifications

• Basic computer skills.
• Leadership experience in retail or store setting.
• Experience leading a sales team is preferred.
• Retail management experience is beneficial.
• Strong customer service and communication skills.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs; ensure compliance with laws and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead delivery of high-quality custom framing solutions to customers on time by planning workload with Store Manager.
• Achieve KPIs and manage framing team to meet KPI targets.
• Review sales and production workload; plan sales floor time for networking.
• Manage inventory and shrink/safety programs; act as MOD.
• Assist with interviewing, onboarding, coaching, and training; participate in performance management.

Skills

Team leadership

Customer service

Store operations

Omni-channel processes

Basic computer skills

Job description

The Michaels Companies Inc. in Calgary, AB is seeking a Store-level leader to support the Store Manager in delivering exceptional customer service and framing solutions. You will supervise sales staff, manage daily operations, and ensure safety and SOP compliance in a fast-paced retail environment.

You will coordinate with the MOD, participate in hiring and training, and help drive performance while delivering a positive customer experience across in-store and omni-channel activities.