Curling Centre Manager: Lead Operations & Guest Experience

Oak View Group; Moose Jaw; Sur place; CAD 58 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Insurance

Pension Matching

Paid Time Off

Résumé du poste

Oak View Group in Moose Jaw, Saskatchewan is hiring a Curling Centre Manager to oversee day-to-day curling operations, ensuring safety, guest experience, and efficient service throughout the curling season.

You will lead schedules, ice bookings, leagues, and special events, collaborate with clubs, volunteers, and the Event Manager on non-curling events, and drive initiatives to grow participation and revenues.

Qualifications

• 3-5 years of experience in curling operations, event management, hospitality, recreation, or a related field.
• Post-secondary education in recreation, sport management, hospitality, business, event management, or a related discipline.
• Strong knowledge of curling operations, including leagues, tournaments, ice bookings, scheduling, and member/customer relations.
• Proven ability to organize and manage multiple priorities in a busy, fast-paced environment.
• Strong interpersonal, communication, and customer service skills.
• Experience managing staff and/or volunteers.
• Ability to work flexible hours, including evenings, weekends, holidays, and extended hours during bonspiels and special events.

Responsabilités

• Manage the day-to-day operation of the Curling Centre and all curling-related activities.
• Coordinate curling schedules, league operations, ice bookings, bonspiels, practices, and special curling events.
• Serve as a primary point of contact for league reps, teams, members, officials, and facility users.
• Support the development and delivery of curling programs, events, and initiatives designed to grow participation and enhance the customer experience.
• Work with facility and maintenance teams to ensure ice, equipment, common areas, and curling spaces are properly prepared and maintained.
• Manage and coordinate staffing, volunteers, and operational requirements associated with curling activities.
• Monitor facility usage, bookings, revenues, expenses, and operational requirements.
• Ensure established safety, operational, and customer service standards consistently maintained.
• Assist with marketing, promotion, and community engagement initiatives related to curling operations.
• Work collaboratively with the Event Manager on the planning and execution of non-curling events hosted at the Curling Centre.
• Support event planning, room/facility setups, staffing, logistics, client requirements, and event-day execution for non-curling events.
• Contribute to creating a positive, professional, and welcoming experience for all users, guests, clients, and event organizers.
• Identify opportunities to improve operations, increase facility utilization, grow revenue, and enhance the overall customer experience.
• Perform other duties and responsibilities as required to support the successful operation of the Curling Centre and overall venue.

Connaissances

Curling operations

Event management

Hospitality

Customer service

Team leadership

Formation

Post-secondary education in recreation, sport management, hospitality, or related discipline

Outils

Venue management software

Budgets & POS systems

Description du poste

Oak View Group in Moose Jaw, Saskatchewan is hiring a Curling Centre Manager to oversee day-to-day curling operations, ensuring safety, guest experience, and efficient service throughout the curling season.

You will lead schedules, ice bookings, leagues, and special events, collaborate with clubs, volunteers, and the Event Manager on non-curling events, and drive initiatives to grow participation and revenues.