CUPE 1328 - IT Field Technician

Applytoeducation; Toronto; Hybrid; CAD 68,000 - 77,000; Full time

Job summary

The Toronto Catholic District School Board (TCDSB) is seeking three IT Field Technicians to provide on-site end-user hardware and software support across schools in Toronto. You will install, configure, troubleshoot, and maintain Windows and Mac devices, while using Ivanti Service Manager to track issues and escalations.

Qualifications include a three-year college diploma in Computer Technology or Engineering, 1 year of related experience, A+ and Network+ or equivalent, and strong IT

Qualifications

• Three-year college diploma in Computer Technology or Engineering.
• Minimum one year of hardware and software technical support experience in a complex multi-location environment.
• A+ and Network+ certifications or equivalent qualifications.
• Strong analytical, problem-solving and troubleshooting skills to resolve hardware/software issues.
• Knowledge of Windows/Apple platforms, TCP/IP networking, DNS/DHCP and security concepts.

Responsibilities

• Provide end-user hardware and software technical support at schools and Board sites.
• Install, configure, and maintain Windows and Mac devices and software apps.
• Troubleshoot via Ivanti and document issues; escalate when needed.
• Create/update Windows build images for varied configurations and manage software migrations.
• Support network devices, servers, and IT infrastructure in a multi-site environment.

Skills

Windows

Active Directory

Networking

Troubleshooting

MacOS/iOS

Education

College Diploma

Tools

Ivanti Service Manager

Apple School Manager

Microsoft Intune

Job description

IT Field Technician

CUPE Local 1328: $2,633.25 - $2,961.33

Vision

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters. At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. The Ontario Catholic School

Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking three (3) IT Field Technician within the ICT Services department.

KEY ACCOUNTABILITIES:

Reporting to and under the direction of the Supervisor(s) - Field Technical Support, the primary function of this position is to provide end-user hardware and software technical support at schools and other Board sites.

• Install, configure, maintain, problem determination and troubleshoot Windows desktop operating system-based computer hardware, peripherals and software applications and Apple Mac based computers and software applications
• Provide on-site and telephone technical support problem determination, resolution, documentation (Ivanti Service Manager trouble tracking system) and escalation to next level appropriate technical support
• Perform software installation, setup, configuration, release upgrades, security patches, migrations, and software maintenance of school administrative and academic software applications
• Knowledge and skills with the class management interface (Visual Casel) and working understanding of Active Directory group policy objects and their integration with the desktop computer configuration and software applications
• Create, update, and maintain Windows desktop workstation build images for varied desktop computer configurations
• Perform troubleshooting, diagnosis, testing, repair, upgrades and installation of desktop computer hardware, accessories, and peripherals
• Installation, problem determination, troubleshooting and maintenance of Windows Server operating system-based server hardware and software, TCP/IP networking devices and data/telephone communications equipment
• Perform other duties as required

QUALIFICATIONS:

• Three-year college diploma in Computer Technology or Engineering
• Minimum one (1) year of work-related experience in a hardware and software technical support role for a highly complex, multi-location enterprise environment
• A+ and Network+ certifications or equivalent qualifications and experience
• Strong analytical, problem-solving, and troubleshooting skills to provide solutions to hardware and software problems on desktop computers and servers and ability to understand the business impact
• Knowledge of a wide range of desktop computer hardware technology, peripherals, and

• Demonstrated high-proficiency skills, knowledge and experience with Windows client and server operating systems, Apple (iOS, MacOS, iPadOS), Google Chrome OS, Microsoft Office / Office 365 applications, G Suite for Education, Active Directory, MDM tools including Apple School Manager, AirWatch, Microsoft Intune and school administrative and academic software applications
• Knowledge and skills with TCP/IP (subnets, VLANs, ports), DNS, WINS, DHCP, Firewalls, network switches and Wi-Fi access points, structured network cabling, VPN, IPSEC, SSL and IT security concepts and best practices
• Excellent interpersonal skills with demonstrated success working in a client service environment
• Strong prioritization and time management skills and desire to continue learning new technology
• A valid Ontario driver's license and access to a vehicle is required for travel to schools and other Board sites

Who We Are

Our mission at TCDSB is to inspire learning - in every way - and support our students and employees.

Consistent with the TCDSB's Employment Equity policy and Multi-Year Strategic Plan, the TCDSB is strongly committed to fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve. As such, we welcome and encourage applications from candidates who self-identify as visible minorities, persons with disabilities, aboriginal peoples and women. You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities. This information will be kept confidential.

The TCDSB is committed to providing barrier-free and accessible employment practices in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require code - protected accommodation through any stage of the recruitment process, please let us know when contacted. We will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process.

All interested applicants are asked to apply online no later than October 16, 2026 via Apply To Education.

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.