CSC-Client Services Coordinator

Lifemark Health Group; Victoria; On-site; CAD 42,000 - 55,000; Full time

Job summary

Lifemark Health Group is seeking a Client Services Coordinator in Victoria, BC, to be the first point of contact for clients and manage administrative workflows. The role demands accuracy, reliability and strong communication across diverse client groups.

You will support consultants with documentation, scheduling, and file management while helping maintain relationships with clients and assessors in a busy, service-driven environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong computer skills including MS Word, Excel and database use.
• Administrative support experience and multitasking ability.

Responsibilities

• Coordinate case coordination and triage for services.
• Book, confirm and maintain service schedules using the database.
• Distribute mail and manage courier deliveries daily.
• Assist examinees with forms and file creation and documentation.
• Provide clerical support to consultants, management and staff.
• Develop client and assessor relationships and support invoicing tasks.

Skills

Verbal communication

Written communication

MS Word

MS Excel

Database usage

Education

Medical Office training

Legal Assistant training (asset)

Tools

MS Word

MS Excel

Database usage

Job description

Client Services Coordinator

Location: Victoria, BC

Status: Permanent full time

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Your responsibilities include

• Case coordination & triage.
• Book, confirm and maintain service schedules using the administrative database.
• Send consultants medical or other files necessary for the completion of the service.
• Receive and direct examinees and assist them with forms completion where necessary.
• Create assessment files, receive and file case documentation, and ensuring the appropriate service is being provided
• Distribute incoming mail and post outgoing mail daily.
• Receive and transfer incoming calls.
• Coordinate courier deliveries and pickups.
• Order and maintain office supplies.
• Maintain accurate records of postage meter, fax machine and copier usage.
• Word process a variety of documents, forms, and report data as required.
• Provide administrative and clerical support to consultants, management and staff.
• Develop and foster Client and Assessor relationships.
• Assist with transcription of reports, invoicing, vouchering, and other report production activities as required
• Other duties also include checking the laundry, emptying garbage, and sweeping the floor

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.