Medical Office Admin

Lifemark Health Group; Kelowna; On-site; CAD 42,000 - 54,000; Full time

Job summary

Lifemark Health Group is seeking a Medical Office Admin at Lifemark Harvey Avenue in Kelowna, BC. This permanent full-time position supports clinic operations, patient intake, scheduling, accurate medical records, and billing, ensuring smooth interactions with patients, staff, funders and referral sources.

You will coordinate appointments, process insurance claims, and assist the Care Coordinator Manager and Clinic Director, contributing to Lifemark’s reputation for high standards of service.

Qualifications

• High School Diploma or equivalent.
• Strong organizational and multi-tasking abilities in a busy clinic.
• Experience in physiotherapy or private health care setting is a plus.
• Clear communication and interpersonal skills.
• Proficient with computers and data entry.

Responsibilities

• Answer calls and greet patients with excellent customer service.
• Handle patient intake and document first visits and treatment plans.
• Assist with completing clinic paperwork to ensure accuracy and reduce errors.
• Schedule appointments and maintain patient medical records.
• Collect payments and manage insurance claims with third-party funders.
• Process data entry and billing for funders.
• Coordinate mail, emails, faxes, and courier packages.
• Provide support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Data entry

Communication

Multitasking

Flexibility

Education

High School Diploma

Tools

MS Office

Electronic Medical Records

Job description

Medical Office Admin - Lifemark Harvey Avenue

Status: Permanent Full-Time Employee

Location: Harvey Avenue, Kelowna, BC

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Medical Office Admin at Lifemark Harvey Avenue, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Medical Office Admin who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

The Medical Office Admin is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Medical Office Admin is responsible for managing patient intake, scheduling appointments, maintaining accurate medical records, and ensuring smooth clinic operations. This includes providing exceptional customer service to patients, staff, funders, and external partners, while ensuring accurate billing, payment collection, and tracking insurance coverage. The role also involves processing mail, emails, and faxes, coordinating courier packages, and offering administrative support to the Care Coordinator Manager and Clinic Director.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service and maintain accurate insurance claims to third party funders
• Complete data entry and billing for third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.