CCR-Care Coordinator

Lifemark Health Group; Victoria; On-site; CAD 26,000 - 34,000; Part time

Job summary

Lifemark Physiotherapy View Royal in Victoria, BC, is hiring a part-time Care Coordinator to support patient intake, scheduling and billing at Admirals Road location.

The role involves answering calls, greeting patients, maintaining records, processing payments and coordinating funding, with a friendly, professional approach. Opportunity to contribute to a patient-centered clinic culture.

Qualifications

• High School Diploma or GED required
• Excellent customer service and telephone etiquette
• Strong organizational and multi-tasking abilities
• Clear communication and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a physiotherapy clinic is an asset

Responsibilities

• Answer telephone calls, greet patients and visitors, and provide excellent customer service.
• Coordinate intake information on first visit and during treatment plan.
• Assist patients with completing paperwork to avoid errors.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Skills

Customer service

Telephone etiquette

Organizational skills

Communication skills

Data entry

Adaptability

Education

High School Diploma or GED

Job description

Care Coordinator – Lifemark Physiotherapy View Royal

Location: Admirals Road, Victoria, BC, V9A 2P8
Status: Part Time
Expected Hours: M-F from 7:30 am to 12:30 pm

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinateschedulingofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca