Senior Manager, Technology Services

LeverageTek Staffing Solutions; Ottawa; On-site; CAD 110,000 - 134,000; Full time

Job summary

LeverageTek Staffing Solutions is seeking a Senior Manager, Technology Services for an Ottawa-based client. The role is on-site, full-time, with a focus on building a high-performing Technology Services team and modernizing enterprise applications.

You will lead multi-disciplinary staff, drive cybersecurity and privacy compliance, and partner with business leaders to improve operational efficiency and ROI.

Qualifications

• 12+ years IT management experience, leading multidisciplinary teams.
• 5+ years in a Product Manager role for software delivered to customers.
• Experience with enterprise apps, cloud platforms, SaaS tools, and ITIL service management.
• ITIL certification and cloud certification (Azure, AWS, or Google Cloud) are required; CISSP/CISM are assets.
• English essential; French an asset; ability to obtain Government of Canada Secret Clearance.

Responsibilities

• Lead, mentor, and manage a multidisciplinary Technology Services team.
• Oversee lifecycle and optimization of enterprise applications (finance, HR, payroll, CRM).
• Own end-to-end product lifecycle management for internal software.
• Advance cloud/infrastructure modernization with automation and DevOps practices.
• Implement ITIL-based service management and improve user experience.
• Ensure cybersecurity and privacy compliance and perform risk assessments.
• Partner with leaders to drive data-driven decisions and tech adoption.
• Oversee vendor relationships, contracts, and service outcomes.
• Contribute to technology budgeting and ROI analysis.

Skills

IT leadership

Product management

Cloud platforms

ITIL service management

DevOps/CI/CD

Cybersecurity frameworks

Agile frameworks

Vendor management

Budget planning

Data-driven decision making

Education

Bachelors in Computer Science / IT / Software Engineering

Tools

Azure

Microsoft 365

SaaS tools

ITIL-based tooling

Cloud certifications (Azure/AWS/GC)

Job description

LeverageTek is actively seeking a Senior Manager, Technology Services for a permanent, full-time position with its Ottawa-based customer.

Work Location

The successful candidate will be required to work on-site Monday to Friday at the customer headquarters located in Ottawa, ON.

Clearance

• Secret Eligible

Key Tasks

• Lead, mentor, and manage a multidisciplinary Technology Services team, strengthening service delivery, clarifying roles, and building a culture of accountability, collaboration, and continuous improvement
• Oversee the lifecycle, integration, and optimization of enterprise applications (finance, HR, payroll, scheduling, CRM, client portals), ensuring they are secure, scalable, and aligned with business needs
• Own end-to-end product lifecycle management for internally developed and customized software — from concept through design, build, testing, deployment, and retirement; lead and mentor development staff
• Advance cloud and infrastructure modernization (Microsoft 365, Azure, SaaS) by driving automation, standardization, resilience, and DevOps/CI/CD practices
• Implement and mature ITIL-based service management practices (incident, problem, change, knowledge), improving user experience, service consistency, and performance metrics
• Ensure compliance with cybersecurity frameworks (NIST, CIS Controls) and privacy legislation (PIPEDA, Law 25); oversee risk assessments, security testing, incident response, and DR/BCP planning
• Partner with business leaders to support operational efficiency, data-driven decision-making, and successful adoption of new technologies
• Oversee vendor and partner relationships, ensuring contract performance, cost-effectiveness, security and privacy compliance, and clear accountability for service outcomes
• Contribute to technology budget planning, forecasting, and ROI analysis to support effective investment decisions

Key Qualifications

• Minimum 12 years of IT management experience leading multidisciplinary technology teams, with a proven track record in digital transformation and modernization initiatives
• Minimum 5 years of experience in a Product Manager role leading the full software development lifecycle (SDLC) for products released to customers
• Experience with enterprise applications, cloud platforms (Microsoft 365, Azure), SaaS tools, and ITIL-based service management

Qualifications

• Strong knowledge of cybersecurity frameworks (NIST, CIS Controls), privacy legislation (PIPEDA, Law 25), and IT governance
• Strong understanding of Agile frameworks (Scrum or Kanban) and DevOps/CI/CD practices
• Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent combination of education and experience
• ITIL certification (e.g., ITIL Practice Manager) and cloud certification (Azure, AWS, or Google Cloud) — required
• Professional security certification (e.g., CISSP, CISM) — considered an asset
• Demonstrated experience managing vendors, projects, and service delivery outcomes
• English essential; French considered an asset
• Must be able to obtain and maintain a Government of Canada Secret Level Security Clearance

Compensation

Compensation $110,000–$134,000/year, commensurate with experience and qualifications This is an existing position vacancy.

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

• Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.
• LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.
• Accessibility accommodations are available upon request.

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.