CRM Data Analytics & Insights Specialist

CCC; Ottawa; Hybrid; CAD 88,000 - 101,000; Full time

Benefits offered by this job

Competitive compensation

EFAP (Employee and Family Assistance)

In-house learning and development

Job summary

The Canadian Commercial Corporation (CCC) is seeking a Data Analyst and Customer Information Officer to maintain customer data, generate dashboards, and support BI reporting. The role includes CRM administration, data quality checks, and contributing to special analytics projects in a hybrid Ottawa environment.

Qualifications include a university degree in a related field and 3–5 years of business analysis, BI reporting, and CRM experience.

Qualifications

• University degree required.
• Experience with CRM systems and customer databases.
• Experience producing reports, dashboards, and analytic products using BI tools.
• Strong Excel, PowerPoint, and Office proficiency.
• Knowledge of sales, marketing and business development principles.
• Knowledge of performance measurement methodologies and data management.

Responsibilities

• Maintains accuracy of customer and pursuit information in the CRM environment.
• Generates dashboards, metrics, scorecards, and KPI reports using Power BI and other tools.
• Prepares regular and ad hoc reports for Business Development and management.
• Supports pipeline reporting, market research, and customer portfolio analysis.
• Assists with CRM enhancements, testing, and user support.
• Produces briefing materials and analytical summaries.

Skills

Power BI

CRM administration

Customer analytics

Data analysis

Excel

Education

University degree in Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Systems, Marketing, or a related discipline

Tools

Microsoft Dynamics

Job description

The Canadian Commercial Corporation (CCC) is seeking a Data Analyst and Customer Information Officer to maintain customer data, generate dashboards, and support BI reporting. The role includes CRM administration, data quality checks, and contributing to special analytics projects in a hybrid Ottawa environment.

Qualifications include a university degree in a related field and 3–5 years of business analysis, BI reporting, and CRM experience.