Data Analyst and Customer Information Officer

Canadian Commercial Corporation; Ottawa; Hybrid; CAD 88,000 - 101,000; Full time

Benefits offered by this job

EFAP

In-house learning and development

Hybrid work in Ottawa

Job summary

Canadian Commercial Corporation seeks a Data Analyst and Customer Information Officer to maintain CRM data integrity, build dashboards, and support BI reporting in a hybrid Ottawa environment.

Ideal candidates have a university degree and 3–5 years in business analytics, CRM, or market research, with strong Power BI, Excel, and Dynamics experience. Bilingualism is required for CCC and related duties.

Qualifications

• University degree in business, economics, statistics, data analytics, information systems, or related field.
• Minimum three to five years of experience in business analysis, business intelligence, CRM administration, or related field.
• Experience with CRM systems and customer databases (Microsoft Dynamics is an asset).
• Experience preparing reports, dashboards, and analytical products using Power BI or similar BI tools.
• Experience supporting performance measurement programs and KPI reporting.
• Experience using Microsoft Excel, PowerPoint, and related Office applications.
• Knowledge of sales, marketing, and business development principles.
• Knowledge of performance measurement methodologies and data management practices.
• Understanding of Canadian and international business environments and market dynamics is an asset.
• Bilingual in both Official Languages is required (CCC).

Responsibilities

• Maintains the integrity, completeness, and accuracy of customer and pursuit information in the CRM environment.
• Conducts data quality assurance and quality control activities.
• Assists in the preparation of regular and ad hoc reports for Business Development and management.
• Generates operational dashboards, metrics, scorecards, and KPI reports using Power BI, CRM tools, and other reporting platforms.
• Supports the monthly pipeline reporting process.
• Conducts customer, sector, market, and business intelligence research.
• Supports analysis of customer portfolios, market segments, sectors, and strategic account information.
• Assists in the development and maintenance of customer profiles and segmentation models.
• Identifies data anomalies and recommends corrective actions.
• Supports documentation of business processes, procedures, user guides, and reporting methodologies.
• Acts as a secondary CRM super-user and supports users with questions, training, and troubleshooting.
• Assists with CRM enhancement requests, testing activities, reporting tools, dashboards, and system improvements.
• Prepares briefing materials, presentations, and analytical summaries.
• Maintains reporting of databases, records, and analytical files.
• Contributes to special projects related to customer intelligence, business analytics, CRM optimization, and performance measurement.

Skills

CRM administration

Customer analytics

Business analysis

Sales operations

Market research

Performance measurement

Education

University degree in relevant field

Tools

Power BI

Microsoft Dynamics

Excel

PowerPoint

Job description

Data Analyst and Customer Information Officer

1 Attachments

8 days ago Requisition ID: 1219

Salary Range: $87,604.00 To $100,527.00 Annually

Data Analyst and Customer Information Officer CCC-4 Salary : $87,604 - $100,527

Please see full description & French translation in the attachment below

We are committed to delivering Canada to the world, and we want you to join us on this mission

The Canadian Commercial Corporation is Canada’s only government to government contracting agency. For over 75 years, governments around the world have entrusted us to reliably deliver made-in Canada solutions and projects of national importance. Through our international contracting expertise, we simplify and expedite acquisitions from Canadian suppliers across sectors including aerospace, defence and security, information and communications technology, cleantech and energy, and public infrastructure. If you want to support Canadian businesses to build successful commercial relationships with governments around theworld, CCC could be your next career move.

What you’ll be doing

• Supports the maintenance, integrity, completeness, and accuracy of customer and pursuit of information captured within the CRM environment.
• Conducts data quality assurance and quality control activities.
• Assists in the preparation of regular and ad hoc reports for Business Development and management.
• Generates operational dashboards, metrics, scorecards, and KPI reports using Power BI, CRM tools, and other reporting platforms.
• Supports the monthly pipeline reporting process.
• Conducts customer, sector, market, and business intelligence research.
• Supports analysis of customer portfolios, market segments, sectors, and strategic account information.
• Assists in the development and maintenance of customer profiles and segmentation models.
• Identifies data anomalies and recommends corrective actions.
• Supports documentation of business processes, procedures, user guides, and reporting methodologies.
• Acts as a secondary CRM super-user and supports users with questions, training, and troubleshooting.
• Assists with CRM enhancement requests, testing activities, reporting tools, dashboards, and system improvements.
• Prepares briefing materials, presentations, and analytical summaries.
• Maintains reporting of databases, records, and analytical files.
• Contributes to special projects related to customer intelligence, business analytics, CRM optimization, and performance measurement.
• Performs other duties as required.

What you’ll bring to CCC

• University degree in Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Systems, Marketing, or a related discipline.
• Minimum three to five years of experience in business analysis, business intelligence, CRM administration, customer analytics, sales operations, market research, or related field.
• Experience with CRM systems and customer databases (Microsoft Dynamics is an asset).
• Experience preparing reports, dashboards, and analytical products using Power BI or similar business intelligence tools.
• Experience supporting performance measurement programs and KPI reporting.
• Experience using Microsoft Excel, PowerPoint, and related Office applications.
• Knowledge of sales, marketing, and business development principles.
• Knowledge of performance measurement methodologies and data management practices.
• Understanding of Canadian and international business environments and market dynamics is considered an asset.

Bilingual in both Official Languages required (CCC)

What we will offer you

• Competitive & transparent compensation package
• Employee and Family Assistance Program (EFAP)
• In-house learning and development opportunities

Employee must be able to work in a hybrid work environment in Ottawa, ON.

CCC promotes a workplace that celebrates diversity and inclusion. CCC is also committed to employment equity and encourages applications from women, Indigenous people, persons with disabilities, and members of visible minorities. Please advise us of any accommodation requirements during the selection process.

Attachments (1)

Data Analyst and Customer Information Officer Simplified JD BIL.pdf