Data Analyst and Customer Information Officer

CCC; Ottawa; Hybrid; CAD 88,000 - 101,000; Full time

Benefits offered by this job

Competitive compensation

EFAP (Employee and Family Assistance)

In-house learning and development

Job summary

The Canadian Commercial Corporation (CCC) is seeking a Data Analyst and Customer Information Officer to maintain customer data, generate dashboards, and support BI reporting. The role includes CRM administration, data quality checks, and contributing to special analytics projects in a hybrid Ottawa environment.

Qualifications include a university degree in a related field and 3–5 years of business analysis, BI reporting, and CRM experience.

Qualifications

• University degree required.
• Experience with CRM systems and customer databases.
• Experience producing reports, dashboards, and analytic products using BI tools.
• Strong Excel, PowerPoint, and Office proficiency.
• Knowledge of sales, marketing and business development principles.
• Knowledge of performance measurement methodologies and data management.

Responsibilities

• Maintains accuracy of customer and pursuit information in the CRM environment.
• Generates dashboards, metrics, scorecards, and KPI reports using Power BI and other tools.
• Prepares regular and ad hoc reports for Business Development and management.
• Supports pipeline reporting, market research, and customer portfolio analysis.
• Assists with CRM enhancements, testing, and user support.
• Produces briefing materials and analytical summaries.

Skills

Power BI

CRM administration

Customer analytics

Data analysis

Excel

Education

University degree in Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Systems, Marketing, or a related discipline

Tools

Microsoft Dynamics

Job description

Data Analyst and Customer Information Officer

1 Attachments

8 days ago Requisition ID: 1219

Salary Range: $87,604.00 To $100,527.00 Annually

Data Analyst and Customer Information Officer CCC-4 Salary : $87,604 - $100,527

Please see full description & French translation in the attachment below

We are committed to delivering Canada to the world, and we want you to join us on this mission

The Canadian Commercial Corporation is Canada’s only government to government contracting agency. For over 75 years, governments around the world have entrusted us to reliably deliver made-in Canada solutions and projects of national importance. Through our international contracting expertise, we simplify and expedite acquisitions from Canadian suppliers across sectors including aerospace, defence and security, information and communications technology, cleantech and energy, and public infrastructure. If you want to support Canadian businesses to build successful commercial relationships with governments around theworld, CCC could be your next career move.

What you’ll be doing

• Supports the maintenance, integrity, completeness, and accuracy of customer and pursuit of information captured within the CRM environment.
• Conducts data quality assurance and quality control activities.
• Assists in the preparation of regular and ad hoc reports for Business Development and management.
• Generates operational dashboards, metrics, scorecards, and KPI reports using Power BI, CRM tools, and other reporting platforms.
• Supports the monthly pipeline reporting process.
• Conducts customer, sector, market, and business intelligence research.
• Supports analysis of customer portfolios, market segments, sectors, and strategic account information.
• Assists in the development and maintenance of customer profiles and segmentation models.
• Identifies data anomalies and recommends corrective actions.
• Supports documentation of business processes, procedures, user guides, and reporting methodologies.
• Acts as a secondary CRM super-user and supports users with questions, training, and troubleshooting.
• Assists with CRM enhancement requests, testing activities, reporting tools, dashboards, and system improvements.
• Prepares briefing materials, presentations, and analytical summaries.
• Maintains reporting of databases, records, and analytical files.
• Contributes to special projects related to customer intelligence, business analytics, CRM optimization, and performance measurement.
• Performs other duties as required.

What you’ll bring to CCC

• University degree in Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Systems, Marketing, or a related discipline.
• Minimum three to five years of experience in business analysis, business intelligence, CRM administration, customer analytics, sales operations, market research, or related field.
• Experience with CRM systems and customer databases (Microsoft Dynamics is an asset).
• Experience preparing reports, dashboards, and analytical products using Power BI or similar business intelligence tools.
• Experience supporting performance measurement programs and KPI reporting.
• Experience using Microsoft Excel, PowerPoint, and related Office applications.
• Knowledge of sales, marketing, and business development principles.
• Knowledge of performance measurement methodologies and data management practices.
• Understanding of Canadian and international business environments and market dynamics is considered an asset.

Bilingual in both Official Languages required (CCC)

What we will offer you

• Competitive & transparent compensation package
• Employee and Family Assistance Program (EFAP)
• In-house learning and development opportunities

Employee must be able to work in a hybrid work environment in Ottawa, ON.

CCC promotes a workplace that celebrates diversity and inclusion. CCC is also committed to employment equity and encourages applications from women, Indigenous people, persons with disabilities, and members of visible minorities. Please advise us of any accommodation requirements during the selection process.

Attachments (1)

Data Analyst and Customer Information Officer Simplified JD BIL.pdf