Crisis Helpline Counselor: Support DV Survivors

FearIsNotLove; Calgary; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

FearIsNotLove operates Calgary Women's Emergency Shelter and seeks a Helpline Counsellor to provide crisis support and information to clients. The role is full-time and unionized, with a schedule of Monday to Thursday, 2pm to 11:45pm, from the Client Services Program.

The counsellor will be the first contact, offering non-judgmental support, safety planning, and referrals to internal and community resources, while maintaining thorough documentation and collaboration with shelter staff.

Qualifications

• Diploma in Human Services or related field required.
• Degree in Human Services or related field preferred.
• Minimum 2 years of related experience required.
• Experience supporting people in crisis from domestic violence preferred.
• Knowledge of community resources for domestic violence and abuse.

Responsibilities

• Answer the four main phone lines operated by the Helpline.
• Provide compassionate, non-judgmental support and crisis intervention.
• Assist with intake procedures and referrals to internal and external services.
• Respond to shelter admission requests and assess service needs.
• Complete required documentation before the end of each shift.
• Collaborate with Calgary Women's Emergency Shelter staff and other departments.
• Update occupancy in ShelterLink and document client interactions.
• May monitor electronic security systems and interface with clients onsite.
• Ensure compliance with accreditation standards and training requirements.

Skills

Crisis intervention

Telephone counselling

Risk assessment

Documentation

Communication

Multitasking

Education

Diploma in Human Services or related field

Degree in Human Services or related field preferred

Tools

ShelterLink app

Job description

FearIsNotLove operates Calgary Women's Emergency Shelter and seeks a Helpline Counsellor to provide crisis support and information to clients. The role is full-time and unionized, with a schedule of Monday to Thursday, 2pm to 11:45pm, from the Client Services Program.

The counsellor will be the first contact, offering non-judgmental support, safety planning, and referrals to internal and community resources, while maintaining thorough documentation and collaboration with shelter staff.