Women's Support Partner - Overnights

YWCA Calgary; Calgary; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Paid time off

3 weeks vacation

6 personal days

12 sick days

Birthday day off

Onsite fitness discount

Priority childcare access

Professional development

Supportive team environment

Positive workplace culture

Job summary

YW Calgary seeks a Women’s Support Partner to provide inclusive, trauma-informed support to women and children in our domestic violence shelter. The role works with the shelter team to ensure safe, empowering services and a compassionate, confidential environment during overnight shifts.

This position requires a Bachelor’s degree in social work (or equivalent), 1–3 years crisis shelter experience, and certifications; we value equity, inclusion, data entry accuracy, and collaboration with

Qualifications

• Bachelor's degree in social work or equivalent in Human Services.
• 1–3 years experience in a crisis or shelter setting.
• First Aid and CPR certification; Brain Story, ASIST, NVCI, and Food Safe within 6 months.

Responsibilities

• Provide trauma-informed, client-centered support to women and children.
• Answer 24-hour crisis line and assist with intake, risk assessment, and safety planning.
• Maintain positive resident relations and assist with shelter needs.
• Provide information about community resources and referrals.
• Enter and maintain resident data in files and systems; support with data collection.

Skills

Trauma-informed care

Client-centered approach

Equity and inclusion

MS Office

Data entry

Education

Bachelor's degree in social work

Tools

Data entry software

Job description

Reporting to the Manager, Crisis Shelter & Affordable Housing, the Women’s Support Partner is responsible for providing inclusive and equitable support to women and their children residing in our domestic violence shelter. This position works collaboratively with the shelter team to ensure effective and empowering services are in place for women and children impacted by domestic violence.

This is an overnight position Wednesday to Saturday, from 11:00 p.m. to 7:30 a.m.

What We Offer

• Truly rewarding work; contribute to lasting, positive change for clients and our community
• A supportive team environment and opportunities for professional development
• A positive workplace culture
• Onsite fitness at a discount and priority access to childcare facilities
• Paid time off (for eligible roles; prorated based on start date) includes:
• 3 weeks of paid vacation
• 6 personal days
• 12 sick days
• A paid day off to celebrate your birthday

What You’ll Do

• Use principles of client-centered, trauma-informed care to provide support for women and children shelter residents who have experienced violence
• Answer all calls on the 24-hour crisis line during shift, screen potential residents and support transition to another shelter or support if we cannot accommodate
• Conduct intake with residents, including risk assessment and safety planning
• Build and maintain positive, supportive, non-judgemental, and respectful resident relations
• Support and assist shelter residents with questions, concerns, hygiene supplies, cleaning supplies, bedding, food, and other needs as they arise
• Provide information about and/or referrals to appropriate community agencies and resources
• Provide move-in and move-out room checks with residents if moves occur
• Maintain the safety and security of the shelter and report concerns to the organizational and/or facilities on call
• Monitor security cameras and entrances to ensure safety
• Ensure the privacy and confidentiality of all shelter residents and monitor the admission of guests, visitors, vendors, contractors, and authorities as required
• Communicate necessary resident information at shift change to incoming team
• Maintain shelter cleanliness through light housekeeping; support inventory management by monitoring and restocking supplies as needed
• Enter and maintain resident information in electronic and physical files
• Keep accurate records and ensure data entry is completed on time and according to organizational and program standards
• Complete data audits regularly to ensure data entry is accurate
• Support with pre and post surveys and other data collection as required
• Integrate diversity, equity, and inclusion principles into one’s role, work, and engagement with others
• Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability and advocacy
• Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols

Qualifications

• Bachelor's degree in social work or equivalent in the Human Services field. A combination of other education and relevant experience will also be considered
• 1-3 years experience working in a crisis or shelter setting
• First Aid and CPR certification; Brain Story certification, ASIST, NVCI training and Food Safe certification are required within 6 months of employment

What You’ll Bring

• Knowledge of anti-oppressive, trauma-informed, client-centered and inclusive practices
• Experience in the field of domestic violence (e.g. in a crisis shelter setting), working with women facing mental health challenges and systemic, intersecting barriers
• Experience supporting diverse clientele, including newcomers to Canada and other equity-seeking groups
• Experience in systems navigation, case management, community and partnership development
• Experience with intake, risk assessment, safety planning and crisis intervention is an asset
• Sound judgement, strong decision making and problem-solving skills
• Ability to manage crisis calmly and effectively
• High emotional intelligence and demonstrated adaptability and flexibility
• Approaches work and others through the lens of equity, diversity, and inclusivity
• Strong computer literacy skills include MS Office Suite and ability to learn additional software quickly and effectively

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

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