Frontline Domestic Abuse Crisis Support Worker

Kelowna Women's Shelter; West Kelowna; On-site; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Dental

Extended Health Care

Pension Plan

Paid Sick Leave

Long Term Disability

Emergency travel insurance (Outside of

Job summary

Kelowna Women's Shelter seeks a Frontline Support Worker to assist program participants and children at the West Kelowna Transition House. The role focuses on safety, advocacy, information, crisis intervention, and temporary housing support.

Responsibilities include crisis response, intake processing, safety planning, and coordinating with service agencies. The position emphasizes feminist-centered support, with shifts of 10 hours on a 4-on/4-off rotation and a comprehensive benefits package.

Qualifications

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Responsibilities

• Answer incoming calls, take messages, schedule appointments, respond to crises and information needs.
• Admit/discharge participants and children, assess risk, complete intake forms, create safety plans.
• Provide support through active listening, needs assessment, goal setting, and information sharing.
• Ensure safety and comfort of participants and the facility.
• De-escalate conflicts between participants and assist with transportation arrangements.

Skills

Empathy

Active listening

Crisis intervention

Non-judgmental support

Independent & collaborative work

Education

Diploma in social services

Tools

None

Job description

Kelowna Women's Shelter seeks a Frontline Support Worker to assist program participants and children at the West Kelowna Transition House. The role focuses on safety, advocacy, information, crisis intervention, and temporary housing support.

Responsibilities include crisis response, intake processing, safety planning, and coordinating with service agencies. The position emphasizes feminist-centered support, with shifts of 10 hours on a 4-on/4-off rotation and a comprehensive benefits package.