Women’s Support Partner – Overnights

Calgary, AB; Calgary; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Onsite fitness discount

Childcare access priority

Professional development

Job summary

YW Calgary Crisis Shelter is looking for a dedicated professional to support women and children in our domestic violence shelter. You will provide trauma-informed care, manage intake and risk assessments, and connect residents with community resources, while ensuring safety and confidentiality at all times.

The role requires a Bachelor’s degree in social work or equivalent, 1–3 years in a crisis/shelter setting, and relevant certifications or the ability to obtain them within 6 months.

Qualifications

• Bachelor's degree in social work or equivalent in the Human Services field.
• 1–3 years experience in a crisis or shelter setting.
• First Aid and CPR certification; Brain Story certification, ASIST, NVCI training and Food Safe certification within 6 months of employment.

Responsibilities

• Provide client-centered, trauma-informed support to women and children in the shelter.
• Answer the 24-hour crisis line, screen potential residents, and assist transitions.
• Conduct intake with risk assessment and safety planning.
• Maintain respectful, non-judgmental resident relations and assist with daily needs.
• Maintain safety and security, monitor access, and update records accurately.
• Enter and manage resident information in electronic and physical files; complete data audits.

Skills

Trauma-informed care

Crisis intervention

Equity & inclusion

Data entry

MS Office

Education

Bachelor's degree in social work or equivalent

Tools

Data management software

Job description

YW Calgary Crisis Shelter
2003 16 Street SE
Calgary, AB T2G5B7, CAN

Description

Reporting to the Manager, Crisis Shelter & Affordable Housing, the Women’s Support Partner is responsible for providing inclusive and equitable support to women and their children residing in our domestic violence shelter. This position works collaboratively with the shelter team to ensure effective and empowering services are in place for women and children impacted by domestic violence.

WHAT WE OFFER

• Truly rewarding work; contribute to lasting, positive change for clients and our community
• A supportive team environment and opportunities for professional development
• A positive workplace culture
• Onsite fitness at a discount and priority access to childcare facilities
• Paid time off ( for eligible roles; prorated based on start date) includes:
  • 3 weeks of paid vacation
  • 6 personal days
  • 12 sick days
  • A paid day off to celebrate your birthday

WHAT YOU'LL DO

• Use principles of client-centered, trauma-informed care to provide support for women and children shelter residents who have experienced violence
• Answer all calls on the 24-hour crisis line during shift, screen potential residents and support transition to another shelter or support if we cannot accommodate
• Conduct intake with residents, including risk assessment and safety planning
• Build and maintain positive, supportive, non-judgmental, and respectful resident relations
• Support and assist shelter residents with questions, concerns, hygiene supplies, cleaning supplies, bedding, food, and other needs as they arise
• Provide information about and/or referrals to appropriate community agencies and resources
• Provide move-in and move-out room checks with residents if moves occur
• Maintain the safety and security of the shelter and report concerns to the organizational and/or facilities on call
• Monitor security cameras and entrances to ensure safety
• Ensure the privacy and confidentiality of all shelter residents and monitor the admission of guests, visitors, vendors, contractors, and authorities as required
• Communicate necessary resident information at shift change to incoming team
• Maintain shelter cleanliness through light housekeeping; support inventory management by monitoring and restocking supplies as needed
• Enter and maintain resident information in electronic and physical files
• Keep accurate records and ensure data entry is completed on time and according to organizational and program standards
• Complete data audits regularly to ensure data entry is accurate
• Support with pre and post surveys and other data collection as required
• Integrate diversity, equity, and inclusion principles into one’s role, work, and engagement with others
• Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability and advocacy
• Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols

QUALIFICATIONS

• Bachelor's degree in social work or equivalent in the Human Services field. A combination of other education and relevant experience will also be considered
• 1-3 years experience working in a crisis or shelter setting
• First Aid and CPR certification; Brain Story certification, ASIST, NVCI training and Food Safe certification are required within 6 months of employment

WHAT YOU'LL BRING

• Knowledge of anti-oppressive, trauma-informed, client-centered and inclusive practices
• Experience in the field of domestic violence (e.g. in a crisis shelter setting), working with women facing mental health challenges and systemic, intersecting barriers
• Experience supporting diverse clientele, including newcomers to Canada and other equity-seeking groups
• Experience in systems navigation, case management, community and partnership development
• Experience with intake, risk assessment, safety planning and crisis intervention is an asset
• Sound judgement, strong decision making and problem-solving skills
• Ability to manage crisis calmly and effectively
• High emotional intelligence and demonstrated adaptability and flexibility
• Approaches work and others through the lens of equity, diversity, and inclusivity
• Strong computer literacy skills include MS Office Suite and ability to learn additional software quickly and effectively
  

Deadline: until a successful candidate is found

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

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