Crisis Contact Centre Coordinator - Part-Time Evenings/Overnights

Distress Centre Calgary; Calgary; Hybrid; CAD 27,552 - 38,572; Part time

Benefits offered by this job

Generous vacation

RRSP matching

Extended health & dental

On-site gym

Staff development fund

Development days

Job summary

Distress Centre Calgary is seeking a part-time, Friday–Sunday evening/overnight role within a 24/7 crisis contact centre. The position requires a diploma or degree in a human services field, CPR/First Aid, and experience in crisis intervention and risk assessment.

Remote work options may be available for a portion of the role, with on-site site in Calgary. You will support crisis line responders, coordinate safety follow-ups, and contribute to a respectful, inclusive workplace.

Qualifications

• Diploma or degree in a Human Services-related field or equivalent experience.
• Certification such as First Aid/CPR; Naloxone training or willingness to obtain within probation.
• Experience with crisis intervention, mental health, and trauma-informed practice.
• Demonstrated commitment to equity and inclusion in the workplace.

Responsibilities

• Provide real-time crisis support and coaching to volunteers and staff.
• Coordinate safety follow-ups and connect with mobile response or external partners.
• Support quality assurance by reviewing case documentation and reporting.
• Assist with technical troubleshooting for contact centre systems.
• Respond to overflow crisis calls when the centre is busy.

Skills

Crisis intervention

Risk assessment

Empathy and listening

Interpersonal skills

Cultural awareness

Multitasking

Documentation

Team collaboration

Decision making

Education

Diploma or degree in Human Services

First Aid and CPR certification

Naloxone Administration Training

GBA+ training

Tools

Microsoft Office

Job description

Distress Centre Calgary is seeking a part-time, Friday–Sunday evening/overnight role within a 24/7 crisis contact centre. The position requires a diploma or degree in a human services field, CPR/First Aid, and experience in crisis intervention and risk assessment.

Remote work options may be available for a portion of the role, with on-site site in Calgary. You will support crisis line responders, coordinate safety follow-ups, and contribute to a respectful, inclusive workplace.