Nighttime Crisis Line Worker

Options Community Services; Surrey; On-site; CAD 38,000 - 43,000; Part time

Job summary

Options Community Services in Surrey is seeking a Nighttime Crisis Line Worker to answer crisis line calls and provide telephone crisis intervention.

Reporting to the Program Manager, you will support on‑shift volunteer call-takers, document calls with confidentiality, and participate in ongoing training; flexible shifts required.

Qualifications

• Completed Fraser Health Crisis Line (FHCL) training.
• 49 overnight hours of field experience or equivalent preferred.
• Reliable, non-judgmental, and able to handle high‑pressure situations.

Responsibilities

• Answer crisis line calls and deliver telephone crisis intervention.
• Support on‑shift volunteer call‑takers with guidance as needed.
• Accurately document all crisis calls while upholding confidentiality.
• Participate in ongoing training activities and adapt to varying shift patterns.

Skills

Crisis intervention

De-escalation

Empathy

Documentation

Confidentiality

Team coordination

Education

FHCL training

Job description

JJEP Wage Grid Level 10 ($27.53-$31.57 per hour)

28 hours per week

September 27, 2026

Options Community Services is a non‑profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you passionate about providing vital support during challenging times? We are seeking a dedicated and compassionate Nighttime Crisis Line Worker to join our team.

Reporting to the Program Manager, you will be on the front lines, answering incoming crisis line calls and delivering crucial telephone crisis intervention based on established best practices. You will also play a key role in supporting on‑shift volunteer call‑takers, ensuring they have the guidance they need through the program Quick Reference Guide or by contacting On‑Call Support. Your responsibilities include accurately documenting all crisis calls, adhering to confidentiality protocols, and participating in ongoing training activities. Flexibility in working varied shifts is essential.

Qualifications

The successful candidate will have completed Fraser Health Crisis Line (FHCL) training and 48 overnight hours of field experience. Proven reliability, a non‑judgmental attitude, and the ability to handle stressful situations are essential. Flexibility in working varied shifts is also required. If you're committed to making a difference and excel in high‑pressure situations, we invite you to apply and contribute to our mission of providing critical support during the night.

This position is open to all applicants and requires union membership.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.