Workforce Manager

Distress Centre Calgary; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Vacation entitlements

RRSP matching

Health spending account

Extended health and dental benefits

On-site gym access

Development days

Staff development fund

Job summary

Distress Centre Calgary is seeking a Workforce Manager to lead workforce planning and analysis, guiding staffing decisions and resource allocation to support 24/7 crisis support operations. You will review capacity trends, generate reports, and collaborate with leaders to identify process improvements, ensuring accurate data informs strategic decisions and day-to-day operations.

The role reports to the Director, 24/7 Crisis & Navigation, and requires a degree and 5-8 years of relevant

Qualifications

• Bachelor’s degree in business, Mathematics, Statistics, or a related field.
• 5-8 years of relevant experience in workforce planning, workforce analytics, business analysis, operations, resource planning, or a related area.
• Experience with data analysis and identifying trends, opportunities, and potential challenges.
• Strong analytical, written, verbal, and presentation skills.
• Proficiency with Microsoft Office and data analysis.
• Experience with Genesys Cloud is an asset.

Responsibilities

• Lead workforce optimization and systems by looking at current and future staffing needs, capacity, and operational requirements; help identify gaps and trends.
• Provide workforce expertise, analysis, and recommendations to support planning and continuous improvement; collaborate with internal partners.

Skills

Analytical thinking

Critical thinking

Written communication

Verbal communication

Presentation skills

Microsoft Office

Data analysis

Education

Bachelor’s degree in business, Mathematics, Statistics, or related field

Tools

Genesys Cloud

Job description

Salary will be based on skills, education, and experience.

Workforce Manager

This is a Full-Time permanent position starting as soon as possible .

Location & Hours

Work location: On-site at Distress Centre Calgary (999 8 St SW, Suite 500).

Hours: Monday – Friday 9am-5 pm , with occasional evenings or weekends as required.

What We Offer

• Generous Vacation Entitlement
• RRSP matching and Health Spending Account
• Extended health and dental benefits
• Access to on-site gym (999 site) at no cost
• Paid development days and a staff development fund
• A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and making a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

The Workforce Manager reports to the Director, 24/7 Crisis & Navigation. This role is responsible for leading workforce planning analysis, and improvement activities that help the organization operate effectively. This role will also provide insight into making informed decisions about staffing and other resources.

On a typical day, the Workforce Manager may review workforce information, staffing and capacity trends, prepare reports, meet with leaders to understand the changing needs, identify opportunities to improve processes, or work with internal partners to ensure workforce information and systems are supporting operational requirements.

This role will help turn workforce information into practical insights that leaders can use to plan, respond to emerging needs, and improve how resources are managed across the organization.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

Workforce Optimization & Systems

• Lead workforce planning activities by looking at current and future staffing needs, capacity, and operational requirements, and help identify gaps, trends, and priorities'. Support workforce-related systems and information by helping maintain accurate, reliable data and identify opportunities to improve reporting and processes.
• Provide workforce expertise, analysis, and recommendations to support operational planning, organizational initiatives, and continuous improvement. Collaborate with the internal partners to support effective workforce planning and coordination.

Workforce Planning & Analytics

• Lead workforce planning and forecasting by assessing current workforce capacity, anticipating workforce requirements, developing forecasts, identifying gaps and emerging needs, and providing recommendations that support operational planning and resource allocation.

What You Bring

• A bachelor’s degree in business, Mathematics, Statistics, or a related field
• 5-8 years of relevant experience in workforce planning, workforce analytics, business analysis, operations, resource planning, or a related area
• Experience with Genesys Cloud is an asset
• Experience working with data and using it to identify trends, opportunities, and potential challenges.
• Strong analytical, critical thinking, written, verbal, and presentation skills.
• Proficiency with Microsoft Office and data analysis.
• Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences.

Additional Employment Requirements

As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.

Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.

We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.

We thank all applicants for their interest; only those selected for an interview will be contacted.