Credit Specialist

BOYNECLARKE LLP; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading law firm in Dartmouth is seeking a Credit Specialist to join their Creditor Practice team. The role involves collecting overdue payments, negotiating settlements, and providing excellent customer service. The ideal candidate will have strong communication skills, attention to detail, and experience in customer service, particularly with challenging clients. Join a supportive environment that values diversity and offers professional development resources.

Benefits

Flexible scheduling

Paid time off

Wellness programs

Employer-paid benefits

RRSP matching

Volunteer programs

Qualifications

• Experience in customer service, especially with difficult customers.
• Strong attention to detail and communication skills.
• Goal-oriented and team player with a positive attitude.

Responsibilities

• Contact customers to collect overdue payments.
• Negotiate payment plans and settlements.
• Document customer interactions and payment arrangements.

Skills

Customer Service

Negotiation

Attention to Detail

Time Management

Communication

Tools

Microsoft Office

Outlook

Job description

Join to apply for the Credit Specialist role at BOYNECLARKE LLP.

Location: In-Office, Downtown Dartmouth, BOYNECLARKE LLP.

About the Role

We are seeking a driven, attentive, and adaptable individual with excellent customer service skills to join our Creditor Practice team focused on financial recovery. The ideal candidate will be comfortable making outbound calls, negotiating settlements, and handling challenging conversations with borrowers, balancing persistence with empathy.

Key Responsibilities

1. Contact customers via phone, email, and other channels to collect overdue payments.
2. Negotiate payment plans and settlements to resolve debts.
3. Accurately document all customer interactions and payment arrangements.
4. Follow up to ensure compliance with agreed arrangements.
5. Provide excellent customer service in line with policies and procedures.
6. Collaborate with team members to improve collection strategies.
7. Support reporting requirements for clients and lawyers.
8. Achieve weekly and monthly Key Performance Indicators (KPIs).

Qualifications

1. Experience in customer service, especially with difficult customers; financial industry experience is a plus.
2. Strong attention to detail, time management, and communication skills, with patience and empathy.
3. Goal-oriented, critical thinker, problem solver, and team player with a positive attitude.
4. Proficiency in Outlook, Microsoft Office, and quick learner of new software.

Why Join Us?

• Growth & Learning: Resources for professional development.
• Work-Life Balance: Flexible scheduling and paid time off.
• Wellness Programs: Fitness classes, subsidies, and virtual healthcare.
• Benefits: Employer-paid options, RRSP matching.
• Community Impact: Volunteer programs and charitable giving.

If you're ready to thrive in a supportive environment, apply by May 30, 2025. We value diversity and encourage applications from all backgrounds, including the Global Majority, 2SLGBTQIA+ community, women, and individuals with disabilities. For accommodations, contact [e-mail] or call 902-469-9500.