Credit & Collections Supervisor

Elby Professional Recruitment; Mississauga; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

RRSP matching 3%

Tuition reimbursement

Boot allowance

Advancement and professional dev.

Job summary

Elby Professional Recruitment is seeking a Credit & Collections Supervisor in Mississauga, on-site. You will oversee day-to-day credit and collections activities, review credit and customer adjustments, and build strong relationships with key customers under the direction of the Credit Manager.

You will lead a team, drive process improvements, and ensure adherence to policies. Salary is $75,000–$85,000 per year, with benefits and RRSP matching, Monday–Friday, 8:30 AM–5:00 PM.

Responsibilities

• Manage the credit review process, collection activities, customer account maintenance, and report review and development
• Oversee customer master integrity, the sales tax exemption certificate process and Centralized Invoicing review, as needed
• Review and approve adjustments to customer accounts
• Build strong relationships with key customers and join customer and management conference calls as needed
• Make sure assigned accounts stay current; follow up promptly on past due invoices and keep collection notes up to date
• Escalate disputed invoices and other issues to the appropriate level
• Prepare weekly and monthly reports for upper management and review key reports against budget and goals
• Identify opportunities, develop action plans for improvement and recommend policy and procedure revisions
• Supervise, recruit, hire and train credit and collections staff
• Coach, motivate and develop direct reports, including performance ratings, goal setting, talent development discussions, job descriptions and annual wage reviews
• Other duties as assigned

Job description

Credit & Collections Supervisor
Location: Mississauga, On-site
Employment type: Permanent, full-time
Salary: $75,000 - $85,000 per year + benefits + RRSP match
Hours: Monday to Friday, 8:30 AM - 5:00 PM
Reporting to the Credit Manager, the Credit & Collections Supervisor runs the day-to-day Credit and Collections function and leads the team behind it. You will oversee the credit review process and collection activities, review customer adjustments and reports, and build strong relationships with key customers. You will also help identify and implement process improvements while ensuring adherence to company policies and procedures.

What You'll Do

• Manage the credit review process, collection activities, customer account maintenance, and report review and development
• Oversee customer master integrity, the sales tax exemption certificate process and Centralized Invoicing review, as needed
• Review and approve adjustments to customer accounts
• Build strong relationships with key customers and join customer and management conference calls as needed
• Make sure assigned accounts stay current; follow up promptly on past due invoices and keep collection notes up to date
• Escalate disputed invoices and other issues to the appropriate level
• Prepare weekly and monthly reports for upper management and review key reports against budget and goals
• Identify opportunities, develop action plans for improvement and recommend policy and procedure revisions
• Supervise, recruit, hire and train credit and collections staff
• Coach, motivate and develop direct reports, including performance ratings, goal setting, talent development discussions, job descriptions and annual wage reviews
• Other duties as assigned

What We Offer

• Salary of $75,000 - $85,000
• Comprehensive benefits, including medical, dental, vision, short and long term disability, life insurance and more
• RRSP matching of 3% after one year of service
• Tuition reimbursement
• Boot allowance
• Opportunities for advancement and ongoing professional development