Manager, Credit and Collections

Adecco Portugal; Mississauga; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Annual performance-based bonus

Wellness offerings

Free on-site parking

Transit-accessible location in Mississ

Job summary

Adecco Portugal's client in Mississauga is seeking a Manager, Credit & Collections who will lead a team of 10 professionals, manage daily credit and collections, and drive process improvements to strengthen cash flow and reduce risk.

Reporting to senior leadership, you will mentor staff, partner across Sales, Finance and Operations, and implement best practices in a largely manual environment.

Qualifications

• Experience leading credit, collections, or accounts receivable teams in a Manager role.
• Strong knowledge of credit risk assessment and collections practices.
• Advanced Excel and ERP/accounting systems proficiency.
• Proven coaching, mentoring, and staff development abilities.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Lead and develop a team of credit and collections professionals.
• Oversee day-to-day credit, collections, and accounts receivable activities.
• Monitor aging reports, credit limits, and collection effectiveness.
• Engage with clients to maintain positive relationships and good standing.
• Collaborate with Sales, Customer Service, Finance, and Operations to resolve issues and improve cash flow.
• Establish priorities, performance expectations, and best practices for the team.
• Develop and implement collection strategies to reduce delinquency.

Skills

Credit leadership

Team leadership

Accounts receivable

Analytical skills

Stakeholder management

Communication

Education

Post-secondary degree in Accounting/Finance/Business

Tools

Excel

ERP systems

Job description

Are you a hands-on credit and collections leader who thrives in the details while inspiring high-performing teams? We're seeking an experienced Manager, Credit & Collections to oversee daily credit and collections operations while driving continuous improvement, process optimization, and employee development. This is an excellent opportunity for a collaborative leader who enjoys being actively involved in day-to-day operations, mentoring staff, and partnering across the business to strengthen cash flow, reduce risk, and enhance customer relationships.

What Our Client Offers

• Competitive salary: $100,000 - $120,000, commensurate with experience
• Annual performance-based bonus (personal and business)
• Additional employee perks and wellness offerings
• Free on-site parking while also being a convenient transit-accessible location in Mississauga
• Stable, growing organization with long-term career opportunities and impact

About the Role

Reporting to senior leadership, the Manager, Credit & Collections will lead a team of 10 credit and collections professionals while remaining actively involved in daily operations. This individual will bring a balance of strategic thinking and hands‑on execution, helping to strengthen existing processes and identify opportunities for improvement within a more manual operating environment.

Key Responsibilities

• Lead, mentor, coach, and develop a team of credit and collections professionals.
• Oversee day‑to‑day credit, collections, dispute resolution, and accounts receivable activities while being hands on involved at times.
• Monitor customer account performance, aging reports, credit limits, and collection effectiveness.
• Communicate and engage with clients helping maintain a positive business relationship while keeping them in good standing.
• Partner with Sales, Customer Service, Finance, and Operations to resolve account issues and improve cash flow.
• Establish priorities, performance expectations, and best practices for the team.
• Review and evaluate customer creditworthiness and associated risk.
• Develop and implement collection strategies that reduce delinquency and bad debt exposure.
• Analyze trends, identify operational gaps, and recommend process improvements.
• Help modernize and streamline workflows within a largely manual environment.
• Create reporting and provide actionable insights to support business decisions.
• Ensure compliance with company policies, internal controls, and financial procedures.
• Drive a culture of accountability, collaboration, and customer‑focused service.

What We're Looking For

• Proven experience leading credit, collections, or accounts receivable teams in a Manager capacity.
• Post‑secondary education in Accounting, Finance, Business, or a related discipline.
• CCP designation or other related certifications are an asset.
• Advanced proficiency with Microsoft Excel and ERP/accounting systems.
• Strong knowledge of credit risk assessment, collections practices, and accounts receivable management.
• Demonstrated success coaching, mentoring, and developing employees.
• Comfortable rolling up your sleeves and participating in day‑to‑day operational activities.
• Experience working within environments that include manual processes and opportunities for improvement.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to influence stakeholders and collaborate across multiple departments.
• Excellent communication, negotiation, and relationship‑building abilities.

Ideal Candidate

You are a people‑focused leader who can successfully balance strategy and execution. You enjoy coaching others, are energized by solving complex collections challenges, and have a track record of improving processes without losing sight of daily operational requirements. You're comfortable working in a fast‑paced environment and can identify practical improvements that drive measurable results.

Vacancy Status

This posting is for an existing vacancy.

We encourage applications from individuals of all backgrounds and identities.