Credit & Collections Analyst

United Refrigeration Inc.; Markham; On-site; CAD 55,000 - 75,000; Full time

Job summary

United Refrigeration Inc. in Markham, Ontario, is seeking a Collections Analyst to manage B2B collections, resolve billing problems, and reduce accounts receivable delinquency by assessing creditworthiness.

The role requires strong communication, accounting knowledge, and proficiency in Word/Excel, with the ability to multitask in a fast-paced environment while maintaining customer relations.

Qualifications

• Three or more years of credit collections experience
• Knowledge in Accounting
• Strong communication skills
• Effective time management
• Team player
• Demonstrated ability to work with Microsoft Word and Excel
• Ability to multitask in a high-paced environment
• Ability to make sound and consistent decisions based on all facts
• Capable of prioritizing tasks with urgency
• Customer-focused approach to preserve relationships when possible
• Desirable: good judgment in escalating issues
• Capable of multitasking and prioritizing workload
• Problem-solving mindset
• Strong work ethic and integrity
• Enthusiasm for change and learning

Responsibilities

• Monitors aging of customer transactions and initiates collection steps for overdue accounts
• Maintains accurate records of open client accounts and reasons for credit holds/releases
• Coordinates follow-ups with customers and other departments to resolve collection issues
• Researches account disputes and billing discrepancies
• Performs account and payment reconciliations
• Processes adjustments and refund requests for customers
• Communicates account issues with branches and sales force
• Performs other duties as needed

Skills

Credit collections

Accounting knowledge

Communication skills

Time management

Team player

Multitasking

Decision making

Customer retention mindset

Problem solving

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Description

The Collections Analyst is responsible for B2B Collections, ensuring timely collection of outstanding debts on customer accounts, resolving customer billing problems, reducing accounts receivable delinquency, and analyzing and assessing the creditworthiness of customers' accounts.

Responsibilities

Responsibilities

• Monitors the aging of customer transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
• Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit release.
• Ensures all necessary follow-ups and coordination with customer and other departments in the company has been done to resolve collection issues
• Researching account disputes and billing discrepancies
• Performing account and payment reconciliations
• Provide customer service by processing adjustments and refund request
• Work closely with branches and sales force in communicating account issues
• And other duties as called upon

Qualifications

Requirements

• Three or more years of credit collections experience
• Knowledge in Accounting
• Strong communication skills
• Effective time management
• Team player
• Strong knowledge in Microsoft Word and Excel
• Demonstrated skills to multi-task in high paced environment
• Ability to make sound and consistent decisions based on all facts
• Capable of identifying and completing critical tasks with a sense of urgency
• Firm decision maker, but not too hard core. Understanding we want to keep the customer if at all possible

Desirable Behaviors:

• Demonstrates good judgement on escalating issues
• Capable of multi-taking and prioritizing workload
• Problem-Solving
• Strong work ethic-integrity, responsible
• Enthusiasm for change and desire to learn