Collections Account Manager

Jobtailor; Burnaby; On-site; CAD 50,000 - 70,000; Part time

Job summary

Jobtailor in Burnaby, Canada seeks an experienced collections specialist to manage outstanding balances and drive timely resolutions across auto loan and commercial portfolios. You will lead early-stage collections, prioritize accounts, and identify process gaps for improvement, presenting solutions to management.

The role emphasizes strong communication, both written and verbal, and proficient use of Excel for reporting.

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation.
• Excellent phone etiquette.
• Strong written communication through email.
• Excellent questioning and probing skills.

Responsibilities

• Collect outstanding balances on various platforms.
• Monitor and provide timely and effective resolutions to outstanding accounts.
• Responsible for early-stage collections on majority commercial and some consumer accounts.
• Prioritize collections of accounts within team.
• Identify process gaps and recommend solutions for improvements.
• Problem solve solutions for early defaults and collapses and present them to management.
• Reduce the collapse rate.
• Track and report work queue results using Excel and qualitative feedback.
• Negotiate with customers on payment timelines, partial payments, default fees, etc.
• Handle operational issues.
• Perform other duties as assigned.

Skills

Collections

Auto Loans

Commercial Collections

Financial Institutions

Problem Solving

Negotiation

Communication Skills

Process Improvement

Payment Negotiation

Operational Issue Handling

Tools

Excel

Job description

• Collect outstanding balances on various Ritchie Brothers platforms
• Monitor and provide timely and effective resolutions to outstanding accounts
• Responsible for early-stage collections on majority commercial and some consumer accounts
• Prioritize collections of accounts within team
• Identify process gaps and recommend solutions for improvements
• Problem solve solutions for early defaults and collapses and present them to management
• Reduce the collapse rate
• Track and report work queue results using Excel and qualitative feedback
• Negotiate with customers on payment timelines, partial payments, default fees, etc.
• Handle operational issues
• Perform other duties as assigned

Requirements

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills

Core Competencies

Demonstrates expertise in early-stage collections, particularly in auto loans and commercial accounts, while effectively identifying process improvements and negotiating payment solutions. Strong communication skills are essential for understanding customer situations and providing timely resolutions.

Highest-signal resume keywords

• Collections Experience
• Negotiation Skills
• Process Improvement
• Communication Skills
• Excel Proficiency

ATS Optimization Keywords

Hard Skills

• Collections
• Auto Loans
• Commercial Collections
• Financial Institutions
• Problem Solving
• Reporting
• Payment Negotiation
• Operational Issue Handling

Soft Skills

• Self-Motivated
• Initiative
• Listening Skills
• Excellent Phone Etiquette
• Written Communication

Industry Keywords

• Outstanding Balances
• Default Fees
• Customer Accounts
• Process Gaps
• Qualitative Feedback

Tools & Technologies

• Excel