Collections Agent

Vast-Auto Distribution; Montreal (administrative region); On-site; CAD 52,000 - 70,000; Full time

Job summary

Vast-Auto Distribution in Montreal is seeking a skilled Accounts Receivable professional to manage the full cycle of customer accounts, from creation to collection, ensuring data accuracy and confidentiality. You will analyze credit information, issue decisions, prepare aging reports, support new store openings, and collaborate with teams to improve credit policies and processes.

The role requires 2 to 5 years of related experience, strong communication and customer service skills, and

Qualifications

• 2 to 5 years of experience in credit, accounts receivable, collections, or a related field.
• Diplomacy
• Excellent communication skills
• Team-oriented
• Strong customer service skills
• Basic knowledge of computer tools (Excel, Word)
• Strong priority management skills

Responsibilities

• Create and maintain customer accounts (data, addresses, contacts).
• Process and follow up on credit applications.
• Analyze financial information and credit reports.
• Assess credit risk and participate in the approval process.
• Issue credit decisions (approval or rejection).
• Prepare accounts receivable aging reports.
• Manage accounts with special terms and conditions.
• Ensure data quality and confidentiality.
• Support new store openings and acquisitions.
• Follow up on overdue accounts and identify high-risk customers.
• Make payment reminder calls and send payment reminder emails.
• Establish payment arrangements in accordance with company policies.
• Escalate accounts to management when necessary.
• Participate in improving credit management processes and policies.

Skills

Diplomacy

Excellent communication skills

Team-oriented

Strong customer service skills

Basic knowledge of computer tools

Strong priority management skills

Tools

Excel

Word

Job description

The incumbent is responsible for managing the full cycle of professional customer accounts receivable, including account creation and maintenance, as well as processing and analyzing credit applications. The incumbent will contribute to credit risk assessment while ensuring data integrity and confidentiality.

Key Responsibilities

• Create and maintain customer accounts (data, addresses, contacts)
• Process and follow up on credit applications
• Analyze financial information and credit reports
• Assess credit risk and participate in the approval process
• Issue credit decisions (approval or rejection)
• Prepare accounts receivable aging reports
• Manage accounts with special terms and conditions
• Ensure data quality and confidentiality
• Support new store openings and acquisitions
• Follow up on overdue accounts and identify high-risk customers
• Make payment reminder calls and send payment reminder emails
• Establish payment arrangements in accordance with company policies
• Escalate accounts to management when necessary
• Participate in improving credit management processes and policies

Qualifications and Skills

• 2 to 5 years of experience in credit, accounts receivable, collections, or a related field
• Diplomacy
• Excellent communication skills
• Team-oriented
• Strong customer service skills
• Basic knowledge of computer tools (Excel, Word)
• Strong priority management skills