Credit Card Support Specialist - Hybrid (Remote)

International Executive Service Corps; Whitecap; Hybrid; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability coverage

PTO 25 days

Job summary

1st Financial Bank USA is hiring a Customer Service/Support Services Representative to support credit card customers nationwide. You will handle inbound inquiries via telephone, web, and email, delivering exceptional service and issue resolution.

Starting pay is $17.00 per hour with a 10% night differential for the 11:00 a.m.–8:00 p.m. shift. After training, the position offers a hybrid schedule: two days in the office and three days remote, plus benefits and 25 days of PTO.

Qualifications

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Windows Operating Systems & Tools.
• Analytical and basic math skills.
• Attention to detail and accuracy.
• High School Diploma or equivalent required.
• Prior experience in a customer service role.

Responsibilities

• Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
• Meet established performance metrics including attendance, quality scores and productivity measurements.
• Communicate customer feedback to management as appropriate.
• Verify and update all Card Member contact information.
• Research account historical data to complete customer inquiry.

Skills

Customer service

Verbal & written communication

Analytical skills

Basic math

Attention to detail

Prior customer service experience

Education

High School Diploma or equivalent

Tools

Microsoft Windows OS & Tools

Job description

1st Financial Bank USA is hiring a Customer Service/Support Services Representative to support credit card customers nationwide. You will handle inbound inquiries via telephone, web, and email, delivering exceptional service and issue resolution.

Starting pay is $17.00 per hour with a 10% night differential for the 11:00 a.m.–8:00 p.m. shift. After training, the position offers a hybrid schedule: two days in the office and three days remote, plus benefits and 25 days of PTO.