Customer Service/Support Services Representative - FT - Hybrid Work Schedule

International Executive Service Corps; Whitecap; Hybrid; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability coverage

PTO 25 days

Job summary

1st Financial Bank USA is hiring a Customer Service/Support Services Representative to support credit card customers nationwide. You will handle inbound inquiries via telephone, web, and email, delivering exceptional service and issue resolution.

Starting pay is $17.00 per hour with a 10% night differential for the 11:00 a.m.–8:00 p.m. shift. After training, the position offers a hybrid schedule: two days in the office and three days remote, plus benefits and 25 days of PTO.

Qualifications

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Windows Operating Systems & Tools.
• Analytical and basic math skills.
• Attention to detail and accuracy.
• High School Diploma or equivalent required.
• Prior experience in a customer service role.

Responsibilities

• Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
• Meet established performance metrics including attendance, quality scores and productivity measurements.
• Communicate customer feedback to management as appropriate.
• Verify and update all Card Member contact information.
• Research account historical data to complete customer inquiry.

Skills

Customer service

Verbal & written communication

Analytical skills

Basic math

Attention to detail

Prior customer service experience

Education

High School Diploma or equivalent

Tools

Microsoft Windows OS & Tools

Job description

Customer Service/Support Services Representative

Join 1st Financial Bank USA’s upcoming Customer Service training class and build a career supporting credit card customers nationwide.

Schedule

Monday through Friday: either 8:00 a.m. – 5:00 p.m. or 11:00 a.m. – 8:00 p.m., plus up to two Saturdays per month from 8:00 a.m. – 5:00 p.m. with a day off during the week.

Starting pay: $17.00 per hour, plus a 10%-night differential for the 11:00 a.m. – 8:00 p.m. shift.

Hybrid opportunity: After training, this position offers the opportunity to work two days in the office and three days remotely.

Why Join 1FBUSA?

1st Financial Bank USA (1FBUSA), focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Dakota Dunes Card Operation Center. Working at 1FBUSA means joining a tenured team of professionals in a casual dress work atmosphere and a rich lineup of health, financial and work/life benefits including:

• Comprehensive and affordable medical, RX, dental, vision, live and disability coverage
• 25-day annualized paid time off
• Health Savings Account with annual company contribution up to $1,000
• Dependent Care Spending Account with annual company contribution up to $1,200
• 401(k) with annual company matching contribution up to $2,500
• Annual tuition reimbursement up to $2,500

Job Profile

As a 1FBUSA Customer Service Representative you will deliver exceptional customer assistance to our credit card customers via telephone inquiries ensuring complete customer satisfaction and request resolution. Qualified candidates must have customer service experience as well as excellent communication, writing and computer skills, a commitment to exceeding customer expectations, and have the ability to multi-task. Prior experience in an inbound call center environment is desirable.

Responsibilities

• Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
• Meet established performance metrics including attendance, quality scores and productivity measurements.
• Communicate customer feedback to management as appropriate.
• Verify and update all Card Member contact information.
• Research account historical data to complete customer inquiry.

Qualifications

• Excellent customer service skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Windows Operating Systems & Tools
• Analytical and basic math skills
• Attention to detail and accuracy
• High School Diploma or equivalent required
• Prior experience in a customer service role

1st Financial Bank is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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