Remote Credit Card Support Specialist

NTT DATA North America; Halifax; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Virtual paid training

Comprehensive benefits package

RRSP options

Job summary

NTT DATA North America is hiring a Customer Service Representative to handle credit card inquiries for cardholders and partner institutions from a work-from-home setup across Canada. The role requires English proficiency with French as an asset and at least 3 months of customer service experience, with evening and weekend shifts and bilingual pay options.

You will support product knowledge, problem solving, and customer satisfaction while using Microsoft Office tools to document interactions and

Qualifications

• Excellent English communication.
• 3 months customer service experience.
• Willingness to work evenings and weekends.
• Proficient with MS Office tools.

Responsibilities

• Manage incoming inquiries from cardholders and partners (inquiries, codes, website support, rewards, applications, sales, escalations).
• Promote new services in a business development capacity.
• Maintain timely resolution and high customer satisfaction.
• Verify customer information and determine needs during calls.
• Document transactions accurately and follow escalation processes when needed.
• End calls with actions completed and next steps clear.

Skills

English communication

Sales experience

Analytical thinking

Team player

Tools

Microsoft Office

Job description

NTT DATA North America is hiring a Customer Service Representative to handle credit card inquiries for cardholders and partner institutions from a work-from-home setup across Canada. The role requires English proficiency with French as an asset and at least 3 months of customer service experience, with evening and weekend shifts and bilingual pay options.

You will support product knowledge, problem solving, and customer satisfaction while using Microsoft Office tools to document interactions and