Credit Agent

Richelieu Hardware; Richmond; On-site; CAD 55,000 - 75,000; Full time

Job summary

Richelieu Hardware in Richmond, BC is seeking a permanent, full-time Industrial Credit Officer to manage a portfolio of customer accounts, analyze creditworthiness, and process credit applications.

Reporting to the Director of Industrial Credit, you will work with sales and customer service, release orders daily, conduct credit investigations, and help resolve claims while building strong customer relationships and meeting deadlines.

Qualifications

• College diploma (DEC) in Administration or equivalent with 5 years experience.
• Strong knowledge of MS Outlook, Excel and Word.
• Bilingual in French and English (written and spoken).
• Familiarity with AS400 and/or JD Edwards is an asset.

Responsibilities

• Manage a portfolio of customer accounts.
• Communicate with customers to collect outstanding balances.
• Release customer orders on a daily basis.
• Conduct credit investigations for active and new customers.
• Collaborate with the sales team and customer service department.
• Build strong business relationships with customers.
• Investigate and resolve claims.

Skills

Teamwork

Analytical skills

Prioritization

Deadline-driven

Education

College diploma (DEC) in Administration

Tools

MS Office

AS400

JD Edwards

Job description

Richelieu Hardware is looking for a fill a permanent, full-time position as an Industrial Credit Officer at our Richmond office, serving our client base.

Reporting to the Director, Industrial Credit, your role will include managing a portfolio of customer accounts by analyzing accounts, processing credit applications, and implementing collection strategies when required.

More specifically, the main responsibilities of an Industrial Credit Officer include:

• Managing a portfolio of customer accounts.
• Communicating with customers to collect outstanding balances.
• Releasing customer orders on a daily basis.
• Conducting credit investigations (for both active and new customers).
• Collaborating with the sales team and customer service department.
• Building strong business relationships with customers.
• Investigating and resolving claims.

Requirements:

• College diploma (DEC) in Administration or a combination of a relevant diploma and 5 years of experience in a similar role.
• Strong knowledge of MS Office Suite (particularly Outlook, Excel, and Word).
• Bilingualism (French and English), both written and spoken.
• Knowledge of AS400 and/or JD Edwards (JDE) systems (an asset).

The ideal candidate is someone who:

• Has strong teamwork skills and performs well under pressure.
• Demonstrates initiative.
• Possesses strong analytical skills.
• Can prioritize tasks effectively for optimal efficiency.
• Meets deadlines and respects due dates.

What we offer :

• A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.