Credit and Collection Team Leader

Fuze HR Solutions; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Job summary

Fuze HR Solutions in Mississauga is seeking an experienced Credit & Collections Team Leader to oversee daily collections activities, manage a portfolio of customer accounts, and coach a team of Collection Specialists.

This hands-on role drives cash collection results, reduces overdue accounts, resolves disputes, and supports credit risk management while building a high-performing team.

You will collaborate with internal departments to ensure policy compliance and accurate account documentation.

Qualifications

• 5+ years of experience in credit, collections, accounts receivable, or related field.
• Previous team leadership, supervisory, or senior collections experience preferred.
• Strong knowledge of collections, credit risk, and dispute resolution.

Responsibilities

• Lead, coach, and support Collection Specialists to achieve collection targets.
• Manage an assigned portfolio of accounts and follow up on overdue balances.
• Monitor accounts receivable aging and develop strategies to reduce delinquent accounts.
• Resolve escalated collection issues and coordinate customer dispute resolution with internal departments.
• Support credit reviews, credit limit recommendations, and customer onboarding.
• Monitor team performance, prepare reports, and identify process improvements.
• Ensure accurate account documentation and compliance with credit and collections policies.

Skills

Team leadership

Credit & collections

Accounts receivable

Negotiation

Communication

Problem solving

Credit risk

Dispute resolution

Education

Accounting/Finance degree

CCP designation

Tools

ERP systems

MS Office

Job description

About the Role

We are seeking an experienced Credit & Collections Team Leader for our growing client in the construction industry to oversee daily collections activities, manage a portfolio of customer accounts, and provide leadership and coaching to a team of Collection Specialists.

This hands-on role is ideal for a collections professional who can drive cash collection results, reduce overdue accounts, resolve disputes, and support credit risk management while developing a high-performing team.

Key Responsibilities

• Lead, coach, and support Collection Specialists to achieve collection targets.
• Manage an assigned portfolio of accounts and follow up on overdue balances.
• Monitor accounts receivable aging and develop strategies to reduce delinquent accounts.
• Resolve escalated collection issues and coordinate customer dispute resolution with internal departments.
• Support credit reviews, credit limit recommendations, and customer onboarding.
• Monitor team performance, prepare reports, and identify process improvements.
• Ensure accurate account documentation and compliance with credit and collections policies.

Qualifications

• 5+ years of experience in credit, collections, accounts receivable, or a related field.
• Previous team leadership, supervisory, or senior collections experience preferred.
• Strong knowledge of collections, credit risk, and dispute resolution.
• Excellent communication, negotiation, and problem-solving skills.
• Experience with ERP systems, collections tools, and Microsoft Office.
• Post-secondary education in Accounting, Finance, Business, or a related field is an asset.
• CCP designation or related certification is an asset.