Creative Operations Manager – 14 Month Contract

Jobtailor; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

Jobtailor in Vancouver, Canada is seeking an experienced executive assistant to partner with senior agency leaders and the Creative Operations Director. You will master logistics, manage complex calendars, and coordinate cross-department sessions while safeguarding confidentiality.

The role includes capacity planning, liaising with clients and vendors, and supporting vacation coverage. Ideal candidates have 2+ years in admin or executive support, excellent communication, and a proactive,

Qualifications

• 2+ years in admin, customer service, or executive support.
• Discretion handling sensitive information and confidentiality.
• Experience in a creative agency is a plus.
• Strong organizational and verbal/written communication skills.
• Ability to translate strategy into actionable tasks.

Responsibilities

• Partner with senior agency leads to keep departments running smoothly.
• Master logistics and resourcing for leaders and creative teams.
• Manage complex calendars, resolve conflicts, and prioritize meetings.
• Support weekly capacity planning with Account teams.
• Coordinate office workshops and cross-department sessions.
• Liaise between executives, teams, clients, and vendors.
• Track project deadlines and action items from leadership meetings.
• Lead vacation coverage and approvals; handle ad hoc requests.

Skills

Calendar Management

Logistics Coordination

Resource Allocation

Communication Skills

Problem Solving

Discretion

Proactive Attitude

Entrepreneurial Spirit

Critical Thinking

Can-Do Attitude

Tools

Project Tracking

Capacity Planning

Meeting Scheduling

Workflow Reinforcement

Action Item Follow-Up

Job description

• Partner directly with senior agency leads and Creative Operations Director to keep the department running smoothly


• Master logistics and resourcing frameworks supporting leaders and creative teams


• Manage complex calendars, proactively resolve conflicts and prioritize meetings


• Maintain professionalism and discretion when handling tasks


• Support team allocations and weekly capacity planning alongside Account teams


• Reinforce operational workflows across departments


• Flag timeline inconsistencies and cross-reference active schedules against project benchmarks


• Schedule and organize internal and external meetings, presentations, travel, appointments and reservations


• Coordinate office workshops and cross-departmental off-site sessions


• Liaise between executives, internal teams, clients, external partners and vendors


• Track project deadlines and follow up on leadership meeting action items


• Help lead vacation coverage and approvals


• Handle ad hoc requests and special projects

Requirements

• 2+ years of admin, customer service or executive support experience


• Bonus if experience is within a creative agency


• Handle sensitive information with discretion and confidentiality


• Resourceful problem solving and critical thinking skills


• Strong organization and communication skills


• A \"can-do\" attitude


• An entrepreneurial spirit and ownership of work


• A proactive approach


• Ability to translate strategic intention into actionable work

Core Competencies

Demonstrates strong organizational and communication skills while managing complex calendars and logistics in a fast-paced environment. Capable of maintaining discretion and confidentiality while supporting creative teams and executives in a collaborative setting.

Highest-signal resume keywords

• Calendar Management


• Logistics Coordination


• Resource Allocation


• Communication Skills


• Problem Solving

Hard Skills

• Project Tracking


• Capacity Planning


• Meeting Scheduling


• Workflow Reinforcement


• Action Item Follow-Up

Soft Skills

• Discretion


• Proactive Approach


• Entrepreneurial Spirit


• Critical Thinking


• Can-Do Attitude

Industry Keywords

• Creative Agency Experience


• Executive Support


• Customer Service


• Internal Liaison


• Cross-Departmental Coordination