Course Quality & Launch Specialist (In-Person) | ESOP Growth

BIS Safety Software; Sherwood Park; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

ESOP

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Health spending account

Flexible hours

On-the-job training

Free parking

Job summary

BIS Safety Software in Sherwood Park, Alberta is seeking a Course Development Quality Control Specialist to be the final quality check for courses before launch, ensuring content accuracy, setup, and overall quality.

The role covers ownership of network partner courses, troubleshooting, catalog maintenance, and cross-team collaboration to keep information accurate and up to date. This in-person position offers ESOP, comprehensive benefits, and opportunities for growth.

Qualifications

• Hands-on experience in a detail-focused role where accuracy and organization were essential.
• Customer-facing experience and confidence communicating with clients or partners.
• Strong computer skills and the ability to learn new software quickly.
• Experience with Excel.
• Experience using AI tools to improve workflows.

Responsibilities

• Review and test online courses before launch to ensure they meet our quality, accuracy, and functionality standards.
• Manage course setup, including descriptions, keywords, subscriptions, landing pages, pricing coordination, and other catalogue details.
• Take ownership of network partner courses from initial quality review through setup, launch, and ongoing correspondence.
• Review new course submissions against BIS quality standards and clearly communicate required changes to partners and content owners.
• Maintain the accuracy of course development tracking sheets, records, and supporting documentation.
• Own the ongoing maintenance of our course catalogue, including scheduled reviews, course updates, and identifying content that needs to be updated or retired.
• Troubleshoot course-related issues and act as an escalation point for our Customer Experience team.
• Work with Course Development, Customer Experience, Marketing, Ecommerce, and Accounting to keep course information accurate and launches moving forward.
• Help maintain and improve the quality controls within our AI-assisted course development process.
• Identify opportunities to simplify, improve, or automate repetitive quality-control processes.
• Maintain clear policies, procedures, and documentation for course development and quality-control workflows

Skills

Attention to detail

Customer-facing

Microsoft Excel

AI tools

Troubleshooting

Cross-team collaboration

Independent work

Process improvement

Tools

Microsoft Office

Content management systems

Job description

BIS Safety Software in Sherwood Park, Alberta is seeking a Course Development Quality Control Specialist to be the final quality check for courses before launch, ensuring content accuracy, setup, and overall quality.

The role covers ownership of network partner courses, troubleshooting, catalog maintenance, and cross-team collaboration to keep information accurate and up to date. This in-person position offers ESOP, comprehensive benefits, and opportunities for growth.