Counter Sales/Warehouse Associate

Sonepar; Vancouver; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Spending Account

RRSP matching

Employee discounts

Tuition reimbursement

Career path

Life insurance

Disability

Job summary

Gescan, part of the Sonepar Group, seeks a Branch Customer Service Associate in Vancouver to provide excellent service at the counter, process orders, and support sales with product recommendations. You will enter orders, manage inventory, and ensure accurate documentation while maintaining a clean, safe work area.

The role offers benefits, growth opportunities within a leading electrical distributor and a team-focused environment. Vancouver-based on-site position.

Qualifications

• High School Diploma required.
• Knowledge of Microsoft office required.
• Up to 1 year of related experience.
• Experience using inventory software preferred.

Responsibilities

• Provide excellent service to customers who visit the branch.
• Fill orders and ensure they are completed promptly.
• Inform Sales of any issues with filling product requests.
• Enter sales orders and ensure documentation is complete.
• Assist customers in locating products and suggest alternatives.
• Maintain a safe and clean working environment.
• Handle shipping/receiving and inventory storage.

Skills

Customer service

Microsoft Office

Inventory software

Education

High School Diploma

Tools

Inventory software

Job description

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With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.

Major Responsibilities

• Filling orders and ensure they are completed in a timely manner.
• Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
• Continuously updating Branch Manager of customer interests and issues.
• Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
• Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
• Physically locating/picking order once product order has been finalized.
• Maintaining a safe and clean working environment.
• Assisting with the overflow of sales calls.
• Shipping/Receiving and storing product/inventory.
• Completing wire cuts for orders
• Other duties as required.

Requirements

• High School Diploma required.
• Knowledge of Microsoft office required.
• Up to 1 year of related experience.
• Experience using inventory software preferred.

We offer a competitive salary, plus a full set of benefits, including:

• Benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.