Counter Sales Specialist — Plumbing & HVAC

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Profit sharing

Pension plan

Work-life balance

Flex time

Job summary

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products in Canada. The Counter Sales Representative supports walk-in customers at the Profit Centre, delivering exceptional service and maintaining a well-organized, fully stocked counter area.

You will assist customers with product inquiries, process orders, pick and pack sales, and collaborate with Inside and Outside Sales teams to support overall sales operations.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Responsibilities

• Assisting customers with purchases made at the Profit Centre counter.
• Researching products and providing recommendations based on customer needs and available inventory.
• Contributing to sales growth through effective counter merchandising, product promotions, and identifying leads for the Outside Account Manager while building relationships with customers.
• Processing, picking, and packing sales orders generated at the counter.
• Maintaining a clean, organized, and visually appealing counter area, including merchandising displays.
• Monitoring inventory levels and notifying the buyer when stock is running low.
• Following up with purchasing on backorders and communicating accurate delivery timelines to customers.
• Processing returns and warranty claims for both account and cash sales while ensuring compliance with company procedures.
• Addressing customer concerns and complaints by identifying and implementing appropriate solutions.
• Performing additional duties as assigned by the Profit Centre Manager.

Skills

Customer service

Counter sales

Verbal communication

Relationship building

Order processing software

Fast-paced environment

Math skills

Independent work

Team collaboration

Education

Grade 12 diploma

College/University degree asset

Tools

Order processing software

Microsoft Office

Forklift experience asset

Job description

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products in Canada. The Counter Sales Representative supports walk-in customers at the Profit Centre, delivering exceptional service and maintaining a well-organized, fully stocked counter area.

You will assist customers with product inquiries, process orders, pick and pack sales, and collaborate with Inside and Outside Sales teams to support overall sales operations.