Customer Experience Pro - Plumbing & HVAC

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Peace River; On-site; CAD 37,000 - 42,000; Full time

Job summary

EMCO Corporation in Peace River, AB is seeking a Customer Service Associate. You will be the face of our Profit Centre, assisting customers at the counter, over the phone, and through daily operations, while supporting order fulfillment, inventory organization, and overall PC success.

The role emphasizes outstanding service, teamwork, and safety, with training and growth opportunities. We offer competitive salary, benefits, pension, and a stable, inclusive workplace where you can build

Qualifications

• Grade 12 diploma; college/university degree is an asset.
• At least 2 years of customer service experience or 1 year in a warehouse.
• Valid Class 5 driver’s license with a clean record.
• Outstanding customer service and verbal communication skills.
• Able to learn product knowledge and software systems.
• Ability to learn forklift operation.
• Accurate order processing with strong attention to detail.
• Intermediate math skills.

Responsibilities

• Assist customers at the counter with inquiries, recommendations, and order processing.
• Respond to customer inquiries via phone and email professionally.
• Enter, pick, and stage customer orders accurately.
• Follow health and safety rules.
• Load/unload trucks and operate forklift.
• Support receiving, organizing, and putting away incoming materials.
• Maintain clean, organized counter and warehouse.
• Follow up on orders, backorders, and delivery timelines.
• Process returns and warranty claims.
• Build strong relationships with customers.
• Assist with inventory counts and general operations.
• Collaborate with team and share best practices.
• Adhere to company policies, procedures, and quality standards.
• Perform other tasks as requested by the Profit Centre Manager.

Skills

Customer service

Communication

Attention to detail

Order processing

Forklift operation

Teamwork

Mathematics

Software literacy

Education

Grade 12 diploma

College/University degree asset

Tools

M3

Microsoft Office

Job description

EMCO Corporation in Peace River, AB is seeking a Customer Service Associate. You will be the face of our Profit Centre, assisting customers at the counter, over the phone, and through daily operations, while supporting order fulfillment, inventory organization, and overall PC success.

The role emphasizes outstanding service, teamwork, and safety, with training and growth opportunities. We offer competitive salary, benefits, pension, and a stable, inclusive workplace where you can build