Counter Salesperson

EMCO Corporation; Vancouver; On-site; CAD 38,000 - 62,000; Full time

Benefits offered by this job

Profit sharing

Benefits

On-the-job training

Job summary

Universal Supply (Division of Emco Corporation) provides walk-in customers with sales support at Profit Centre counters, ensuring a clean, stocked area and answering product questions. You will assist with order entry, pick/pack, and follow-ups on backorders while supporting Inside and Outside Sales teams.

Joining EMCO Corporation offers growth, ongoing training, competitive salary, benefits, and profit sharing within a values-driven, collaborative Canadian workforce.

Qualifications

• Grade 12 diploma or higher; college/university degree is an asset.
• At least 2 years of customer service or counter sales experience.
• Outstanding customer service and verbal communication skills.
• Strong relationship-building with customers, vendors, and teammates.
• Ability to learn and operate the order processing software.

Responsibilities

• Assist customers at Profit Centre counters.
• Research products and recommend assortments.
• Drive sales growth through merchandising and lead generation.
• Enter, pick, and pack sales orders.
• Maintain counter area and displays.
• Inform the buyer when stock is low.
• Follow up on backorders with vendors and provide delivery dates.
• Process returns and warranty claims.
• Navigate customer concerns and resolve complaints.
• Perform other tasks as needed by the Profit Centre Manager.

Skills

Customer service

Verbal communication

Relationship building

Order software

Attention to detail

Team player

Education

Grade 12 diploma

College/university degree asset

Tools

Trend

Eclipse

Word

Excel

Outlook

Job description

Universal Supply (Division of Emco Corporation) is a leading wholesale distributor of plumbing products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Universal Supply, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.