Counter Sales Representative

Eccosupply; Regina; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

ECCO Supply is seeking a hands-on Counter Sales Rep at our Terrace branch. You will serve customers, process orders, and support warehouse operations while ensuring inventory is received, organized, and shipped accurately.

This role offers growth in both sales and operational skills within a fast-paced, team-oriented environment. Join ECCO’s dedicated team to deliver superb customer service and contribute to branch success.

Qualifications

• Previous customer service, counter sales, warehouse, or order desk experience preferred.
• Forklift experience or willingness to become certified.
• Comfortable lifting up to 50 lbs. and performing physical warehouse duties.
• Strong communication, organization, and computer skills.
• Ability to work independently and as part of a team.
• Positive attitude with a commitment to customer service and safety.
• Experience in HVAC, construction, industrial distribution, or related industries is an asset.

Responsibilities

• Serve customers in person, by phone, and email with product information, quotes, and inquiries.
• Process customer orders from entry through fulfillment, ensuring invoices and shipping paperwork are accurate.
• Pick, pack, ship, receive, and organize inventory to fulfill orders on time.
• Load, unload, move and store materials safely using equipment including forklifts.
• Maintain inventory accuracy with stock replenishment and cycle counts.
• Support branch sales growth by identifying needs and promoting offers.
• Keep the warehouse, yard, counter area and customer spaces clean, safe and professional.

Skills

Customer service

Counter sales

Warehouse

Order desk

Forklift

Communication

Organization

Computer skills

Teamwork

Safety

Job description

The Counter Sales Rep is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of our Terrace branch, you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

KEY RESPONSIBILITIES

General Duties:

• Make a personal commitment to consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Supply
• Maintain good working relationship with all co-workers and ECCO employees
• Read and comply with ECCO’s Health and Safety Policies and Procedures
• Read and comply with ECCO’s Human Resources Policies and Procedures
• Assist in the success of ECCO’s Safety Program with suggestions and by setting a good example, also by ensuring that safety is at the forefront of your actions while at work
• Deliver exceptional customer service by assisting customers in person, by phone, and email, providing product information, quotes, order entry, and resolving inquiries professionally.
• Accurately process customer orders from order entry through fulfillment, ensuring invoices, quotes, shipping paperwork, and customer records are completed correctly.
• Pick, pack, ship, receive, and organize inventory to ensure customer orders are handled accurately and on time.
• Load, unload, move, and store materials safely using appropriate material handling equipment, including forklifts, while maintaining compliance with company safety policies and procedures.
• Maintain inventory accuracy through proper stock replenishment, cycle counts, annual inventory counts, and ensuring products are stored in the correct locations.
• Support branch sales growth by identifying customer needs, recommending products, promoting special offers, and collaborating with inside and outside sales teams.
• Keep the warehouse, yard, counter area, and customer-facing spaces clean, organized, safe, and professional at all times.
• Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.

Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

QUALIFICATIONS:

• Previous customer service, counter sales, warehouse, or order desk experience preferred.
• Forklift experience or willingness to become certified.
• Comfortable lifting up to 50 lbs. and performing physical warehouse duties.
• Strong communication, organization, and computer skills.
• Ability to work independently and as part of a team.
• Positive attitude with a commitment to customer service and safety.
• Experience in HVAC, construction, industrial distribution, or related industries is an asset.

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

• We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Non-Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.