Counter Sales Representative

Reliable Parts; Laval (administrative region); On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Holidays

PTO (Paid Time Off)

Employee discounts

Life insurance

Disability insurance

Job summary

Reliable Parts seeks a friendly Customer Service Representative for our Laval distribution center. You will be the first point of contact, assisting customers in-store and over the phone, processing orders, and helping with product availability and research to resolve inquiries.

You will provide recommendations based on customer needs, maintain a positive attitude, and contribute to meeting sales and service goals. A comprehensive benefits package accompanies this position.

Qualifications

• High school diploma or equivalent.
• Experience with in-person customer service.
• Familiarity with computer operations, including data entry and switching between multiple screens.
• Excellent phone skills.
• Basic math skills.

Responsibilities

• Provide excellent customer service at the store counter and help customers with inquiries.
• Answer the phone promptly and provide accurate information to questions.
• Process orders, check item availability, and assist with replenishment as needed.
• Suggest additional products and services to meet customer needs.

Skills

In-person customer service

Phone skills

Teamwork

Bilingual (nice to have)

Education

High school diploma or equivalent

Tools

Computer operations

Data entry

Job description

Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity toadvance your careerin retail? Would you like to work for anestablished international companythatvalues the contributions of its employees? If so, please read on!

This sales position earns a competitive wage. We providegreat benefits, includingmedical, dental, vision, holidays, paid time off (PTO), employee discounts, life insurance, and disability.

ABOUT RELIABLE PARTS

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefitsand supportive management that make our growing business an industry leader.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner in order to provide responses to any questions or inquiries they may have. Some of the requests you often find yourself helping with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions.

In addition, you provide recommendations to customers based on their individual needs as well as relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front counter procedures according to guidelines. You enjoy having a job that allows you to be helpful while meeting new people each day, which is why you thrive in this position!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• High school diploma or equivalent
• Experience with in-person customer service
• Familiarity with computer operations, including data entry and switching between multiple screens
• Excellent phone skills
• Basic math skills

Bilingual would be a plus but multiple factors will be taken into consideration. Are you able to work well under pressure? Do you have excellent verbal and written communication skills? Are you able to maintain a positive and upbeat attitude? Can you balance multiple tasks while demonstrating good time management? Do you work well as part of a team? Are you highly organized and attentive to detail? If yes, you might just be perfect for this position with our distribution center!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This full-time customer service position with our distribution center worksdaytime hours Monday through Friday and will be required to work some Saturday shifts as the branch operating hours requires.

Benefits:

We providegreat benefits, includingextended health care, dental care holidays, paid time off (PTO), employee discounts, and disability.