Counter Sales Representative

Reliable Parts Ltd.; Coquitlam; Sur place; CAD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Holidays

PTO

Employee discounts

Life insurance

Disability insurance

Résumé du poste

Reliable Parts Ltd. is hiring a full-time Customer Service Representative to be the first point of contact for customers in-store and over the phone. You will assist with service requests, answer questions, and help drive sales while maintaining a friendly, professional demeanor.

We offer benefits and a collaborative team environment with opportunities for growth in a multinational parts distributor across North America.

Qualifications

• High school diploma or equivalent is required.
• Experience with in-person customer service is preferred.
• Familiarity with data entry and switching between multiple screens.
• Excellent phone skills are essential.
• Basic math skills are required.

Responsabilités

• Assist customers at the store and answer service requests with a friendly attitude.
• Answer store phone calls promptly and provide accurate information.
• Provide prices, check item availability, and process orders.
• Replenish display items and conduct research to solve issues for customers.
• Offer product recommendations and relay important company information to customers.

Connaissances

In-person customer service

Data entry

Screen navigation

Phone skills

Basic math

Formation

High school diploma or equivalent

Description du poste

Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance your career in retail? Would you like to work for an established international company that values the contributions of its employees? If so, please read on!

This sales position earns a competitive wage. We provide great benefits, including medical, dental, vision, holidays, paid time off (PTO), employee discounts, life insurance, and disability.

About Reliable Parts

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry. We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner in order to provide responses to any questions or inquiries they may have. Some of the requests you often find yourself helping with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions. In addition, you provide recommendations to customers based on their individual needs as well as relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front counter procedures according to guidelines. You enjoy having a job that allows you to be helpful while meeting new people each day, which is why you thrive in this position!

Qualifications For a Customer Service Representative

• High school diploma or equivalent
• Experience with in-person customer service
• Familiarity with computer operations, including data entry and switching between multiple screens
• Excellent phone skills
• Basic math skills

Bilingual would be a plus but multiple factors will be taken into consideration. Are you able to work well under pressure? Do you have excellent verbal and written communication skills? Are you able to maintain a positive and upbeat attitude? Can you balance multiple tasks while demonstrating good time management? Do you work well as part of a team? Are you highly organized and attentive to detail? If yes, you might just be perfect for this position with our distribution center!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This full-time customer service position with our distribution center typically works daytime hours Monday through Friday and some Saturday shifts depending on location.

Benefits

• We provide great benefits, including extended health care, dental care holidays, paid time off (PTO), employee discounts, and disability.

Salary: $21 per hour