Counter sales representative

Franklin Empire INC; Kitchener; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance program

Pension plan

Equal opportunity employer

Job summary

Franklin Empire Inc. in Cambridge is seeking a Counter Sales Representative to join our branch team.

You will assist customers, take orders, respond to price requests, and help grow sales while maintaining professional service and up-to-date knowledge of electrical products.

We offer a complete insurance program and a pension plan, and we value stability and diversity in the workplace.

Qualifications

• This role requires 3 to 5 years in the electrical distribution industry or a combination of studies and experience.
• Fluency in English; strong communication and interpersonal skills.
• Computer literate with basic knowledge of electrical products.

Responsibilities

• Be attentive to customer requests with a polite, professional attitude.
• Quickly solve customer problems and take orders.
• Answer calls promptly and contribute to sales growth.
• Negotiate prices within established scales and suggest substitutes.
• Maintain up-to-date knowledge of electrical products.
• Support branch manager and ensure timely quotes and follow-ups.

Skills

Counter sales

Customer service

Sales support

Tools

CRM software

Job description

Franklin Empire Inc. supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings. We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, commercial, residential applications or expertise, and specialized services.

We are currently seeking a Counter Sales Representative for our Cambridge branch.

This person will be under the supervision of the branch manager.

The main responsibilities for this position are:

• Be attentive to customer requests at all times, maintaining a polite and professional attitude;
• Quickly solve customer problems;
• Get involved in sales, answering calls promptly;
• Take orders while trying to increase sales and profits;
• Respond to price request and provide technical information;
• Check and inform customers regarding overdue orders (B.O.);
• Submit new quotes and make follow-ups;
• Negotiate prices when necessary, according to certain pre-established scales;
• Take the initiative to suggest substitutes or related products when necessary;
• Keep your technical knowledge up to-date.

The main requirements for this position are:

• 3 to 5 years experience in the industry, or a combination of studies and experience;
• Fluency in English;
• Computer literate;
• Knowledge of electrical products, an asset.

Come join a strong, value-added company, established for over 80 years. Be an important part of the Franklin Empire family and share our success!

A complete insurance program will be offered, as well as a pension plan.

The stability of our employees is proof of the company’s values. Exciting challenges are waiting for you!

Franklin Empire Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, status, disability, or any other protected characteristic.

We thank all candidates who have shown interest in our employment opportunities. However, only those selected for an interview will be contacted.