Counter Sales - Cambridge

Gerrie Electric Wholesale Ltd.; Cambridge; On-site; CAD 2,480,000 - 3,444,000; Full time

Benefits offered by this job

Major medical + dental coverage

Employee Assistance Program

Pension plan with matching

Training & career development

Tuition reimbursement

Promotion from within culture

Diversity and inclusion

Caring and nurturing environment

Job summary

Gerrie Electric Wholesale Ltd. is seeking a Counter Sales professional to greet customers, take and generate orders, and provide up-to-date product pricing and availability. You will enter orders, support shipping/receiving when needed, and help promote products to drive branch sales.

The role emphasizes courteous service, accuracy, and product knowledge in a fast-paced environment. This backfill position requires strong math and communication skills, a high school diploma, and the ability to

Qualifications

• High School Diploma required or equivalent.
• Previous customer service experience preferred.
• Strong math and pricing calculation abilities.
• Ability to multi-task in a fast-paced environment.
• Clear communication and organizational skills required.

Responsibilities

• Greet customers and take/fulfill orders efficiently.
• Enter orders into the business system according to Gerrie procedures.
• Provide pricing and product availability information.
• Assist with shipping/receiving as needed and handle returns/defectives.
• Promote products and contribute to branch sales; serve the general public.
• Maintain accurate transactions and balance cash sales.

Skills

Math skills

Communication skills

Organizational skills

Customer service experience

Education

High School Diploma

Job description

Pay: From $21.30 per hour.

This is a backfill for an existing vacancy within the team.

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First – Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

The Counter Sales position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality.

Customer Service / Sales

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer returns/defectives.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.

Product Knowledge

• Maintaining current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.

Teamwork and Collaboration

• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.

General

• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.

Quality

• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.

Personal Development

• Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
• Participates on committees and special projects as requested.

What you bring to the table

• High School Diploma.
• Some experience/knowledge in the electrical /industrial distribution field is an asset.
• Previous customer service experience.
• Math Skills Are Essential (measurement Conversions, Pricing, Etc.).
• Multi-tasking in a fast-paced environment.
• Excellent communication skills.
• Organizational skills.
• Don’t have all these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment
• Words that our employees use to describe us Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

• Flexible interview options are available!