Counter / Inside Sales

Gerrie Electric Wholesale Ltd.; Welland; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Major medical + dental coverage

Employee Assistance Program

Pension plan with matching

Training & development

Tuition reimbursement

Promote from within

Job summary

Gerrie Electric is hiring for a Counter Sales/Inside Sales role in Welland, Ontario. You will greet customers, take orders, and provide pricing and availability information to support branch sales and customer satisfaction.

Responsibilities include processing orders, assisting with shipping/receiving, and maintaining product knowledge to offer proactive sourcing and solutions in a fast-paced environment.

Qualifications

• Post-secondary education from an Electrical related discipline.
• 3+ years’ experience in Sales (Electrical industry preferred).
• Previous customer service experience.

Responsibilities

• Greet customers and receive/generate orders efficiently.
• Provide courteous, prompt service with regard to product availability and pricing.
• Enter customer orders into the business system and provide accurate quotations.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Relationship building

Self-motivated

Education

Electrical related discipline

Tools

Microsoft Office

Job description

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What You Will Be Doing

Pay from $21.30/hour.

This is a newly created role.

The Counter Sales/ Inside Sales position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality.

CUSTOMER SERVICE/ SALES

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer returns/defectives.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.
• Promptly address customer needs with regards to sourcing, pricing, and availability of material
• Growing and maintaining relationships with customers (we have a lot of repeat customers)
• Promote and increase business through proactive calls
• Receive, enter and generate customer orders in the system in an efficient manner
• Work in conjunction with and provide support to Account Managers Provide accurate quotations, pricing and availability to customers as required
• Expedite and follow-up on orders and back orders
• Process customer credits (defectives products, etc.) in a timely manner
• Provide back up to Counter Sales staff, as required

PRODUCT KNOWLEDGE

• Maintaining current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.

TEAMWORK AND COLLABORATION

Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.

GENERAL

• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.

QUALITY

• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.

What You Bring To The Table

• Post-secondary education from an Electrical related discipline
• 3+ years’ experience in Sales (Electrical industry preferred)
• Previous customer service experience.

Math Skills Are Essential (measurement Conversions, Pricing, Etc.)

• Multi-tasking in a fast-paced environment.
• Excellent communication skills.
• Organizational skills.
• Must have a proven track record
• Must have the personality and drive to sell and succeed
• Strong communication and relationship building skills
• Self-motivated with the ability to manage multiple priorities and meet deadlines
• Proficient in Microsoft Office suite

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

• Flexible interview options are available!