Branch Supervisor

Gerrie Electric Wholesale LTD; Stratford; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Major medical + dental coverage

Pension plan with matching

Training and career growth

Tuition reimbursement

Job summary

Gerrie Electric in Ontario seeks a branch supervisor who will lead daily operations at the Stratford location, guiding staff and ensuring service quality. You will handle purchasing, inventory checks, order desk activities, and counter service, while maintaining vendor relationships and accurate pricing.

This role emphasizes teamwork, ISO adherence, and customer-first execution. Ideal candidates bring post-secondary education in electrical/business and 5+ years in electrical distribution, with a

Qualifications

• Post secondary education in electrical/business.
• 5+ years experience in the electrical distribution industry.
• Willingness to train and take on broader responsibilities.

Responsibilities

• Supervise branch operations and resolve problems promptly.
• Assist with purchasing, inventory levels, orders, and counter service.
• Manage pricing, vendor relationships, and branch communication.
• Provide pricing, stock, and delivery information to customers.
• Support outside sales calls and keep quality standards in line with ISO policies.
• Coordinate with head office and other branches as required.
• Maintain professional interactions and protect confidential information.

Skills

supervisory experience

people management

customer service

communication

Education

Post secondary education in electrical/business

Job description

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences, Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

This position is primarily responsible for supervising and solving problems at the branch level. Assist with Purchasing, maintaining inventory levels, order desk and counter. The role also involves instructing and advising staff as required.

SUPERVISE

Deal with customer questions and concerns in a timely fashion

Deal with employee questions and concerns in a timely and professional manner

Ensure all Gerrie documented procedures are adhered to

Inform Manager of any problems immediately

Handle all aspects of the branch as required when the manager is absent

PURCHASING

Prepare and issue purchase orders

Provide feedback on market conditions

Review and ensure backorders are filled

Transfer material from other branches as required

Deal with vendors in a professional manner

INVENTORY CONTROL

Review count variances and either investigate or approve an investigation

As determined by the Branch Manager, review insight levels and provide feedback to Branch Manager and Central Purchasing Manager

Review stock regularly for damage and obsolescence

Review branch defective stock, watching for repetitive trends, and control the Head Office defective returns

SALES

Provide price, stock and delivery information as required

Handle customer orders as required

Treat customers in a professional manner, with a positive attitude, and provide good

Expedite orders, when necessary, to maintain a high level of Customer Service

Ensure staff adhere to the Gerrie commitment of “Quality Service”

Provide technical and process assistance to all order desk and counter staff assigned to their branch

Ensure company specials are promoted by the order desk and counter and fully displayed

Ensure Counter displays are neat, organized and current

Assist Manager with the preparation annual planning and budgeting

OUTSIDE SALES

Call on assigned accounts

Explore avenues where the potential to increase sales exists

Inform customers of specials and promotions

QUALITY

In the absence of a manager, will be the Quality Representative for the branch

Ensure the criteria in the “Branch Inspection Report” are adhered to and follow up when not in compliance

Ensure charting is complete and accurate

VENDOR

Deal with vendors in a professional manner

Promote the company in positive manner

Do not play one vendor off against the other

Maintain scheduled appointments and see vendors at the scheduled appointment time

Maintain and develop strong vendor relationships

GENERAL

Develop a working understanding of the company's customers and suppliers and maintain a professional image within all interactions

Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric

Meet and exceed set objectives and department goals and ensure timely completion of all extra tasks as assigned

Assist/ensure the overall smooth operation of all functions within the branch

Ensure all credits are entered in a prompt manner and are initialed

Ensure daily deposits are made and cash submittal form is initialed

Ensure the timely completion of any/all extra tasks as assigned by Branch Manager or the Executive

Enter, maintain, control and review contracts and special pricing agreements

Prepare, organize and control projects/quotations and direct shipments

Prepare staff time sheets or cards in the absence of the manager

Maintain confidentiality of information

PROBLEM SOLVING

Be able to recommend creative solutions to various issues that may arise.

PERSONAL DEVELOPMENT

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.

Participates on committees and special projects as requested.

COMMUNICATION

Communicate clearly and concisely both orally and in writing.

QUALITY

Understands and adhere to ISO policies and procedures.

What you bring to the table

• Post secondary education in electrical/business
• 5+ years experience in the electrical distribution industry
• Relevant experience is an asset.
• Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment
• Words that our employees use to describe us Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
• Flexible interview options are available!