Counter Sales - Burlington

Gerrie Electric Wholesale Ltd.; Burlington; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Major medical + dental coverage foryou

Employee Assistance Program

Pension plan with contribution; 401k

Training, development and careerGrowth

Tuition re-imbursement program

Job summary

Gerrie Electric Wholesale Ltd. in Burlington, ON, is seeking a Counter Sales associate to greet customers, process orders and provide pricing and product availability information.

This backfill position emphasizes courteous service and accuracy in transactions. You will maintain knowledge of electrical products, assist in shipping/receiving as needed, and help promote Gerrie products while contributing to a positive, customer-first culture.

Qualifications

• High School Diploma is required.
• Some experience/knowledge in the electrical/industrial distribution field is an asset.
• Previous customer service experience is required or preferred.
• Good math and price quoting skills are essential.

Responsibilities

• Greet customers and process orders efficiently.
• Provide pricing and product availability information.
• Handle customer returns/defectives and enter orders into system.
• Assist in shipping and receiving when required and promote Gerrie products.

Skills

Customer service

Communication

Cash handling

Education

High School Diploma

Job description

Pay: From $21.30 per hour.

This is a backfill for an existing vacancy within the team.

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada's Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First - Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

The Counter Sales position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality.

CUSTOMER SERVICE/ SALES

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer returns/defectives.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.

PRODUCT KNOWLEDGE

• Maintaining current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.

TEAMWORK AND COLLABORATION

• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.

GENERAL

• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.

QUALITY

• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.

PERSONAL DEVELOPMENT

• Participate in conferences, seminars, and other educational opportunities; reading
• professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
• Participates on committees and special projects as requested.

What you bring to the table

• High School Diploma.
• Some experience/knowledge in the electrical /industrial distribution field is an asset.
• Previous customer service experience.

Math Skills Are Essential (measurement Conversions, Pricing, Etc.)

• Multi-tasking in a fast-paced environment.
• Excellent communication skills.
• Organizational skills.

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment
• Words that our employees use to describe us
• Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
• Flexible interview options are available!