Counter Sales Associate & Warehouse Support

O'Dell HVAC Group; City of Moncton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary & Profit Sharing

Comprehensive Benefits, Health Savings

RRSP Plan & Professional Development

Holiday Shutdown (paid)

Half day Fridays

Job summary

O'Dell HVAC Group in Moncton, NB is seeking a Counter Sales Associate & Warehouse Support to join our Operations team. You will assist customers with product inquiries, process orders, receive and ship stock, and help maintain accurate inventory while upholding safety and team‑oriented standards.

You will join a people-first workplace that values professional development, competitive compensation, and a safe, organized environment.

Qualifications

• High-school diploma or equivalent.
• Experience in a warehouse/distribution environment.
• Excellent customer service skills.
• Forklift license and forklift experience.
• Strong organizational and communication abilities.
• Ability to lift up to 75 lbs and stand for long periods.

Responsibilities

• Serve as the primary contact for counter sales inquiries via walk-in, phone, and email requests.
• Manage and prioritize multiple counter transactions with accuracy and efficiency.
• Receive and process incoming stock and materials with proper documentation.
• Pick and pack orders efficiently and ensure readiness for shipment.
• Prepare and complete orders for delivery or pickup and coordinate timelines.
• Label and organize products to support storage and retrieval.
• Maintain inventory records using ERP software and ensure data integrity.
• Maintain a clean, organized, and safe warehouse environment in accordance with company standards.
• Follow all safety guidelines and assist with loading/unloading trucks.

Skills

Customer service

Forklift license

Organizational skills

Attention to detail

Communication

Education

High school diploma

Tools

ERP software

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Half day Fridays!

We are seeking a Counter Sales Associate & Warehouse Support employee to join in our Operations team in our Moncton office. Reporting to the Operations Manager, you will play a key role in supporting our day-to-day counter sales operations by assisting customers with product inquiries, order processing, and providing exceptional customer service, while also supporting warehouse functions including receiving, packing, picking, and shipping orders in a clean, organized, and safe work environment.

What You’ll Be Doing

• Serve as the primary point of contact for counter sales inquiries, including walk-in, phone, and email requests, ensuring prompt, knowledgeable, and professional service.
• Manage and prioritize multiple counter transactions simultaneously while maintaining a high level of accuracy, organization, and customer satisfaction.
• Receive and process incoming stock and materials, ensuring accuracy and proper documentation.
• Pick and pack orders efficiently, ensuring items are correct and ready for shipment.
• Prepare and complete orders for delivery and pick-up, coordinating timelines as required.
• Label and organize products systematically to support efficient storage and retrieval.
• Maintain accurate inventory records using ERP software, ensuring data integrity and timely updates.
• Maintain a clean, organized, and safe warehouse environment in accordance with company standards.
• Follow all safety guidelines and procedures, contributing to a safe and compliant workplace.
• Assist with loading and unloading trucks as required, ensuring proper handling of materials.
• Other responsibilities as assigned

What You Bring

• A high-school diploma or equivalent
• Prior experience in a warehouse/distribution centre environment, including the use of ERP
• Exceptional customer service skills, with prior experience in a sales/customer service-based environment.
• A valid forklift license, and previous experience with a forklift
• Excellent organizational skills
• Strong attention to detail and communication skills
• The ability to bend, lift, crouch, kneel and lift up to 75lbs
• The ability to stand for long periods of time

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive.

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.

For any accommodation requests or questions, reach out to Human Resources.