Counter Sales Associate & Warehouse Support

O-Dell-HVAC-Group; City of Moncton; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Profit sharing

Health Spending Account

RRSP plan

Professional development

Holiday shutdown

Half day Fridays

Job summary

O'Dell HVAC Group in Moncton, NB, is seeking a Counter Sales Associate & Warehouse Support to join the Operations team. You will assist customers with product inquiries, process orders, and provide excellent service while supporting warehouse functions in a clean, safe environment.

Reporting to the Operations Manager, you will manage multiple counter transactions, receive stock, pick/pack, prepare orders for delivery, maintain inventory in ERP, and help with loading trucks.

Qualifications

• High school diploma or equivalent.
• Experience in a warehouse/distribution environment with ERP.
• Excellent customer service in a sales/customer service setting.
• Valid forklift license and forklift experience.
• Excellent organizational and communication skills.
• Ability to bend, lift up to 75 lbs, and stand for long periods.

Responsibilities

• Serve as the primary contact for counter sales inquiries via walk-in, phone, and email.
• Manage multiple counter transactions with accuracy and efficiency.
• Receive and process incoming stock with proper documentation.
• Pick and pack orders; prepare items for delivery and pickup.
• Label and organize products to support storage and retrieval.
• Maintain inventory in ERP software with data integrity.
• Keep a clean, organized, and safe warehouse environment.
• Follow safety guidelines and assist with loading/unloading trucks.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Warehouse operations

ERP software

Forklift operation

Education

High school diploma or equivalent

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well‑being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company‑Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Half day Fridays!

We are seeking a Counter Sales Associate & Warehouse Support employee to join in our Operations team in our Moncton office. Reporting to the Operations Manager, you will play a key role in supporting our day‑to‑day counter sales operations by assisting customers with product inquiries, order processing, and providing exceptional customer service, while also supporting warehouse functions including receiving, packing, picking, and shipping orders in a clean, organized, and safe work environment.

What You'll Be Doing

• Serve as the primary point of contact for counter sales inquiries, including walk‑in, phone, and email requests, ensuring prompt, knowledgeable, and professional service.
• Manage and prioritize multiple counter transactions simultaneously while maintaining a high level of accuracy, organization, and customer satisfaction.
• Receive and process incoming stock and materials, ensuring accuracy and proper documentation.
• Pick and pack orders efficiently, ensuring items are correct and ready for shipment.
• Prepare and complete orders for delivery and pick‑up, coordinating timelines as required.
• Label and organize products systematically to support efficient storage and retrieval.
• Maintain accurate inventory records using ERPsoftware, ensuring data integrity and timely updates.
• Maintain a clean, organized, and safe warehouse environment in accordance with company standards.
• Follow all safety guidelines and procedures, contributing to a safe and compliant workplace.
• Assist with loading and unloading trucks as required, ensuring proper handling of materials.
• Other responsibilities as assigned

What You Bring

• A high‑school diploma or equivalent
• Prior experience in a warehouse/distribution centre environment, including the use of ERP
• Exceptional customer service skills, with prior experience in a sales/customer service‑based environment.
• A valid forklift license, and previous experience with a forklift
• Excellent organizational skills
• Strong attention to detail and communication skills
• The ability to bend, lift, crouch, kneel and lift up to 75lbs
• The ability to stand for long periods of time

At O'Dell HVAC Group, we may use AI‑powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive.

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.

For any accommodation requests or questions, reach out to Human Resources.