Counter Sales Associate (Hamilton, ON)

Wolseley Group; Hamilton; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Profit sharing

Education reimbursement

Career development opportunities

Employee discounts

Job summary

Wolseley Canada is seeking a motivated team member to support orders, manage stock, and quote urgent contracting jobs. You’ll balance price terms, sourcing, and order processing while ensuring on-time delivery for customers.

With at least two years in the industry and a valid driver’s license, you will contribute to a safety-focused, inclusive workplace and enjoy a competitive compensation package including a 4% bonus and benefits.

Qualifications

• Two years or more related experience in the industry.
• Valid driver’s license with a clean driver abstract.
• Dedicated to meeting internal and external customer needs; builds trust and relationships.
• Ability to negotiate in tough situations and maintain positive relationships.
• Fluency in French and English would be an asset.

Responsibilities

• Assesses the requirements of the job.
• Ensures stock availability as scheduled.
• Completes the order process including pricing terms and sourcing.
• Prepares small order quotes on urgent contracting jobs.
• Offers product knowledge to customers.
• Performs product research in catalogs and online.
• Offers alternative stock or non-stock items as needed.
• Processes orders to completion and verifies acceptance.
• Confirms delivery details according to schedules.
• Notifies relevant teams of low stock or discrepancies.
• Overtime as required.

Skills

Customer service experience

Negotiation skills

Bilingual (French & English)

Driver's license

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

WhyYou’llLove Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1
• Competitiveretirement savings programincludingRRSP and Defined Contribution pension plan with employer matching up to 5.25%Day1
• Paid vacation, sick time, andpaidbirthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoingcareer developmentopportunities
• Employee referral programs and recognition initiatives

What you’ll do

• Assesses the requirements of the job.
• Ensures stock availability as scheduled.
• Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders.
• He/she is also responsible for preparing small order quotes on urgent contracting jobs.
• Offers product knowledge to customers.
• Performs necessary product research in catalogues and on internet.
• Offers alternative stock or non-stock items depending on specifications.
• Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order.
• Confirms details of delivery according to scheduled times and commitment dates.
• Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.
• Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count.
• Overtime as required.

What you’ll bring

• A minimum of two (2) years or more related experience in the industry
• A valid driver’s license with a clean driver abstract is required.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Fluency in both French and English would be an asset.

Existing Vacancy - Backfill Compensation : $50,000 to $55,000 + 4% Bonus #INDSAL

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Please note:

Please note: Wolseley uses AI-assisted tools to support applicant screening.

Where a salary range is posted, the total compensation range posted for this role represent the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience,skillsand qualifications relevant to the role.

Benefitseligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits.

This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.