Counter Sales Associate (Hamilton, ON)

Wolseley Inc; Hamilton; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Benefits from day 1

RRSP matching

Annual bonus

Paid vacation and sick time

Job summary

Wolseley Canada is hiring for a backfill compensation role in Hamilton, offering a competitive package with full benefits from day one. The position emphasizes stock management, order processing, and strong customer service within the plumbing/HVAC distribution sector.

The ideal candidate has at least two years in the industry, a valid driver's license, and the ability to negotiate effectively while delivering exceptional service to internal and external customers.

Qualifications

• Minimum two years of related experience in the industry.
• Dedicated to meeting customer needs and building strong relationships.
• Strong negotiation and communication skills are required.
• Fluency in English and French is an asset.

Responsibilities

• Assess job requirements and availability of stock.
• Ensure stock is available as scheduled and price terms are offered.
• Process orders, generate quotes, and manage additional product sourcing.
• Provide product knowledge to customers and conduct product research.
• Verify delivery details and ensure order acceptance in the system.
• Notify sales or purchasing on low stock or discrepancies.
• Overtime may be required.

Skills

Two years experience

Customer focus

Negotiation skills

Bilingual EN/FR

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25%
• Day 1 Paid vacation, sick time, and paid birthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

What you’ll do

• Assesses the requirements of the job.
• Ensures stock availability as scheduled.
• Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders.
• He/she is also responsible for preparing small order quotes on urgent contracting jobs.
• Offers product knowledge to customers.
• Performs necessary product research in catalogues and on internet.
• Offers alternative stock or non-stock items depending on specifications.
• Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order.
• Confirms details of delivery according to scheduled times and commitment dates.
• Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.
• Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count.
• Overtime as required.

What you’ll bring

• A minimum of two (2) years or more related experience in the industry
• A valid driver’s license with a clean driver abstract is required.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Fluency in both French and English would be an asset.
• Existing Vacancy - Backfill Compensation : $50,000 to $55,000 + 4% Bonus #INDSAL

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives.

We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning, refrigeration, waterworks, fire protection, pipes, valves and fittings and industrial products. With its head office in Burlington, Ontario, the company has approximately 2,500 employees and more than 220 locations coast to coast.

Wolseley Canada's parent company, Ferguson Enterprises Inc (NYSE: FERG; LSE: FERG), is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. Headquartered in Newport News, Va., Ferguson has approximately 35,000 associates in nearly 1,800 locations.

Full-time permanent positions are eligible for the full benefits package.

Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position.

Short-term contract positions are not eligible for company-sponsored benefits.

This position requires the result of a satisfactory criminal record check.